Audi of Bedford

4.5

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

95 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Audi of Bedford are from Cars.com and DealerRater.com

118 reviews

A Sincerely Great Experience [Pre-owned A4]

5.0
by LordOfTheFourRings on Jun 04, 2021

I joined the Audi Family after years of being a Mazda driver. I purchased a pre-owned Audi A4 from Derek, Zack, and their team. Everyone there impressed me at every step of the process. At no point did feel any less important than someone buying a new car. I was treated especially well and I am incredibly happy with everything they did for me. From the very first contact, they promptly responded to every email or voicemail. They provided video walkthroughs of the car to inform me of what to expect before my visit. When I arrived they gave me a quick tour of the facility and brought the car around. I was able to test drive with their newest employee, Christian, who was very knowledgable and happy to help me learn the features of the car. Thanks to the great rapport with Derek, I felt comfortable putting money down to hold the car later that same day. They were very accommodating to giving me time to get my finances in order that week. Upon returning to seal the deal, I was greeted warmly like a friend and quickly was able to sign documents to purchase. The whole event took less than an hour and I was able to drive away in my freshly washed and detailed A4. They made it shine! In short, this was the single easiest and the most positive car purchased experience I have ever had. Audi of Bedford is great, their team is top-notch, and I cannot recommend them enough. I'll be back when I'm ready for the next Audi!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear Derek, Christian, and Zack went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new ride! We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future at Audi Bedford.

Excellent Team Work !!!

5.0
by Kim and Dave on Jun 03, 2021

Will and Zak both did an amazing job helping us. The team work that Audi showed really was above and beyond. I’ve never seen a team work so well with each other to satisfy the customers. It was extremely busy at the time we were there but we never felt unattended to. This is our first Audi and definitely will not be our last!!! Bedford Audi will be seeing us again. Thank you all!! Team work makes the dream work!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Will and Zak will be happy to read your review! Glad to see that you had a 5-star experience here at Audi Bedford! Thank you so much for being one of our valued guests and we look forward to your next visit!

A5 Lease

5.0
by Mike C. on Jun 02, 2021

Mike H. made the lease transaction very efficient and easy. Very responsive with email and texts. Smoothest car transaction I ever made. I very highly recommend!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are so pleased you enjoyed your visit to Audi Bedford! It means the world to see we have earned your trust! Please don't hesitate to reach out if there's anything additional we can do for you.

New Car Experience

5.0
by Michael on May 31, 2021

Awesome experience - took test drive, got quotes on two trade ins, and negotiated price all within an hour after sitting in a rival dealership for over two hours and never received a trade in quote. All employees of this dealership were extremely polite and helpful. Highly recommend Audi of Bedford! Have dealt with them twice now and both experiences outstanding.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind review, Michael! We are glad to know that you had a great experience at our Sales Department. Please let us know if we can be of any further assistance here at Audi Bedford.

Entire day wasted

1.3
by Summer on May 25, 2021

This was suppose to be for a factory recall, repair quote and tint quote. We were please that they offered contactless service to pick up and drop off. However, the drive showed up an hour late and was rather rude. Additionally after 9 hours at the dealership there was no communication and no quote was given for a window tint. The lack of communication between departments was less then ideal. Furthermore when my vehicle was returned there was a new scratch and a missing tire cap. Overall would not recommend.

Customer service 2.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Summer, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your experience with our Service Team. Can you please email me at gmccarley@penskeautomotive.com with your preferred contact information? I appreciate your time! George McCarley General Manager Audi Bedford

20k service

5.0
by Moises A on May 25, 2021

Superb care; personalized. They have innovated in the way things happen, and all interactions are electronic (signatures), with superb hygiene and efficiency. The service experts are very courteous, knowledgeable and eager to help and answer questions.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Moises, thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department at Audi Bedford, and we hope that you will continue to visit us!

Mike Hulgin Audi Bedford 5 Stars!

5.0
by Cynthia on May 24, 2021

Mike Hulgin Audi Bedford provides excellent customer service! If you are looking to buy or lease an Audi I recommend that you contact him before you look anywhere else. Everyone involved in the process was terrific!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Cynthia. We appreciate you for giving Audi Bedford a five-star rating. We were happy to help.

what a great experience

5.0
by Raven Wilkes on Apr 27, 2021

Rodney was an excellent sales person he was very thorough and easy to work with if you are buying a Audi or any used vehicle make sure you look for him he will take care of you and give you exceptional customer service

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Raven, Thank you for your five star review. We are thrilled you had such a positive experience with Rodney and we appreciate your recommendation. Enjoy your purchase and we look forward to seeing you again for any of your future automotive needs.

Very Good Experience

4.0
by Lorry on Apr 19, 2021

First Audi and wasn't sure what to expect but I would highly recommend. Michael was a pleasure to work with and never felt pressured to buy.

Customer service 5.0 Buying process 5.0 Quality of repair 1.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for choosing Audi Bedford, Lorry. We will be sure to thank Michael for providing you with a pleasant experience. We look forward to working with you again!

horrible customer service

1.0
by Mark Marshall on Mar 30, 2021

Caveat emptor! wow, wow, wow. This Dealership is the WORST of ALL TIME!!! Had a deposit on a car and had to reschedule pickup. They didn't like that fact so they went ahead and refunded my deposit and sold the car to someone else. Pure scumbaggery. Their "word" is worthless...

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Mark, We take your feedback very seriously, and I would appreciate the opportunity to discuss your feedback further. Please email me at gmccarley@penskeautomotive.com. Thank you! -George McCarley General Manager Audi Bedford

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.