Hours of Operation
Cars on the lot
I always receive great service at Hendrick Audi. Customer service is amazing,
Evelyn, we are very happy we could provide you with a positive experience!
Great experience buying 2 cars
Cristian Bosco was a pleasure to work with. There were no surprises or wasted time.
Ricku, we're happy to hear you had such a positive experience with our team!
Amazing Experience - Go see Daphne!!!
I had the best car buying experience at Audi Northlake and especially with Daphne as my personal sales agent!! She was completely amazing and extremely personable!! After extensive online research into the different makes and models that I was interested in, I decided to get out and test drive once I had my list narrowed down. Originally, I went to Carmax based on reputation and a personal recommendation but found the service to be very underwhelming. Afterwards I decided to visit Audi Northlake due to a listing I had found on cars.com. Even though I had several other places on my list to visit, the service that I received from Daphne and her fellow associates was enough to eliminate the other options. I have nothing but good things to say about her and this specific location. Daphne immediately built such a great report and earned my complete trust as a customer. Additionally, Audi Northlake goes above and beyond to offer the VIP experience and are extremely customer focused. This location certainly does Hendrick Automotive proud (in my book at least) and I would recommend them to anyone who is looking to purchase!
Benjamin, we really appreciate your feedback! Thank you for the kind words about your experience with Daphne, she is the best! Regards, Chad
New Car Purchase
Excellent service and deal team at Audi Northlake!
Qclt, we are so happy to read such a great review about Audi Northlake!
Hendrick Automotive Group
Smooth from start to finish. Joel was very knowledgeable about the Audi Q5 and extremely friendly.
Rhonda, thank you for your kind words and this wonderful review!
Bought a used car and had it serviced there
I bought a used vehicle here about a year ago and I had many things promised to me while I was trying to purchase the vehicle. The dealership told me they would touch up the bumpers, take out any dents/dings, replace all the brake rotors and brake pads and finally give the vehicle a detail. Upon taking delivery I mentioned the dings nor the bumpers were given attention and I was told there just wasn't any room in the budget after doing all the brakes. So I just accepted that and moved on because I thought I had all new brakes all around. A year down the road I have found out that none of that was actually completed like I had thought. I went to get my vehicle inspected for registration purposes and it failed. My brakes were so bad that the shop employees are surprised they hadn't caught fire. I'm no mechanic so I had no idea my brakes were this bad. Here I am a year later and I need brake pads, 2 wheel calipers and rotors for all 4 wheels. I am so frustrated with this dealership and just disappointed. I felt confident throughout the buying process and it was all empty promises come to find. The dealership is very beautiful and clean but buyers beware. Always check to make sure the promises that are made to you are kept.
My Audi buying experience...
My buying experience was great the entire team was amazing. Daphne is not only beautiful but she is great to work with. Tory was great also as well as the technology guys that went over the car. I would definitely recommend this dealership and team to everyone thank you Daphne for getting it started.
Wow! Five stars in all categories! We're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Regards, Chad
Had 4 new tires put on my vehicle. However, the technicians failed to inflate the tires to the standard pressure. Technicians ignored ?under inflated tires? warning displayed.
The service they provide is just outstanding. Michael was on point with everything
Hi Nicolas, we are so pleased you enjoyed your visit to Audi Northlake!
Sal worked with me to get the water pump covered through the dealer I originally purchased my car through. Despite not purchasing my Audi through the Hendrick network, Sal took care of me as if I had. 10/10.
Michael, we're happy to hear you had such a positive experience with our team!