Audi Northlake

4.6

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–3:30pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

0 cars available
See all Cars

Dealership reviews

4.6
Rating and reviews of Audi Northlake are from Cars.com and DealerRater.com

120 reviews

eviemabry@hotmail.com

5.0
by Evelyn on Jul 15, 2019

I always receive great service at Hendrick Audi. Customer service is amazing,

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Evelyn, we are very happy we could provide you with a positive experience!

Great experience buying 2 cars

5.0
by Ricku on Jul 02, 2019

Cristian Bosco was a pleasure to work with. There were no surprises or wasted time.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ricku, we're happy to hear you had such a positive experience with our team!

Amazing Experience - Go see Daphne!!!

5.0
by Benjamin on Jul 01, 2019

I had the best car buying experience at Audi Northlake and especially with Daphne as my personal sales agent!! She was completely amazing and extremely personable!! After extensive online research into the different makes and models that I was interested in, I decided to get out and test drive once I had my list narrowed down. Originally, I went to Carmax based on reputation and a personal recommendation but found the service to be very underwhelming. Afterwards I decided to visit Audi Northlake due to a listing I had found on cars.com. Even though I had several other places on my list to visit, the service that I received from Daphne and her fellow associates was enough to eliminate the other options. I have nothing but good things to say about her and this specific location. Daphne immediately built such a great report and earned my complete trust as a customer. Additionally, Audi Northlake goes above and beyond to offer the VIP experience and are extremely customer focused. This location certainly does Hendrick Automotive proud (in my book at least) and I would recommend them to anyone who is looking to purchase!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Benjamin, we really appreciate your feedback! Thank you for the kind words about your experience with Daphne, she is the best! Regards, Chad

New Car Purchase

5.0
by QCLT on Jun 27, 2019

Excellent service and deal team at Audi Northlake!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Qclt, we are so happy to read such a great review about Audi Northlake!

Hendrick Automotive Group

5.0
by Rhonda on Jun 21, 2019

Smooth from start to finish. Joel was very knowledgeable about the Audi Q5 and extremely friendly.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Rhonda, thank you for your kind words and this wonderful review!

Bought a used car and had it serviced there

1.5
by Used vehicle buyer on Jun 07, 2019

I bought a used vehicle here about a year ago and I had many things promised to me while I was trying to purchase the vehicle. The dealership told me they would touch up the bumpers, take out any dents/dings, replace all the brake rotors and brake pads and finally give the vehicle a detail. Upon taking delivery I mentioned the dings nor the bumpers were given attention and I was told there just wasn't any room in the budget after doing all the brakes. So I just accepted that and moved on because I thought I had all new brakes all around. A year down the road I have found out that none of that was actually completed like I had thought. I went to get my vehicle inspected for registration purposes and it failed. My brakes were so bad that the shop employees are surprised they hadn't caught fire. I'm no mechanic so I had no idea my brakes were this bad. Here I am a year later and I need brake pads, 2 wheel calipers and rotors for all 4 wheels. I am so frustrated with this dealership and just disappointed. I felt confident throughout the buying process and it was all empty promises come to find. The dealership is very beautiful and clean but buyers beware. Always check to make sure the promises that are made to you are kept.

Customer service 2.0 Buying process 2.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

My Audi buying experience...

5.0
by DARRYL BROOKS on Jun 05, 2019

My buying experience was great the entire team was amazing. Daphne is not only beautiful but she is great to work with. Tory was great also as well as the technology guys that went over the car. I would definitely recommend this dealership and team to everyone thank you Daphne for getting it started.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Wow! Five stars in all categories! We're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Regards, Chad

Incomplete Service

3.0
by Dede on May 31, 2019

Had 4 new tires put on my vehicle. However, the technicians failed to inflate the tires to the standard pressure. Technicians ignored ?under inflated tires? warning displayed.

Customer service 5.0 Quality of repair 1.0 Overall experience 3.0 Does recommend this dealer. Did purchase a vehicle.

Just perfect

5.0
by nicolas amortegui on May 18, 2019

The service they provide is just outstanding. Michael was on point with everything

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Nicolas, we are so pleased you enjoyed your visit to Audi Northlake!

Service

5.0
by Michael Grady on May 15, 2019

Sal worked with me to get the water pump covered through the dealer I originally purchased my car through. Despite not purchasing my Audi through the Hendrick network, Sal took care of me as if I had. 10/10.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Michael, we're happy to hear you had such a positive experience with our team!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.