Audi Northlake

4.6

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–3:30pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

0 cars available
See all Cars

Dealership reviews

4.6
Rating and reviews of Audi Northlake are from Cars.com and DealerRater.com

120 reviews

GREAT EXPERIENCE

5.0
by CCubs on Apr 24, 2021

From the person that greeted you when you arrived the sales people and managers everyone was very accommodating... The dealership has a warm feeling relaxed and not stressful.. Audi Northlake is doing it right!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, CCubs! I'm so glad to hear that you had a great experience at Audi Northlake. We do our very best to make our clients feel as if they are part of our family, and I'm so happy to hear this was the case during your visit. Please don't hesitate to reach out if we can assist again in the future! Kristen Bowen General Manager (704) 379-8302

Car shopping

5.0
by Sheldon Weathers on Apr 14, 2021

Mark Johnson help me out when I first came in the dealership. I told him what I was looking for and we got right to it. We took the car for a drive and once we got back we had a deal done. Excellent customer service. Ask for Mark Johnson at Audi Northlake.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Sheldon! We appreciate your review on Cars.com. I will share your feedback with Mark and the team, and please don't hesitate to reach out should you have any questions or when you are in need of service! Kristen Bowen General Manager (704) 379-8302

Awesome service

5.0
by Andrea Jones on Mar 31, 2021

Mark and Stefanos was awesome they both made sure I got exactly what I wanted for a decent price. They also provided me with a loaner until the car I wanted arrived

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Andrea! I'm so happy to hear that you had a great experience with Mark and Stefanos during the purchase of your new Q3. Please do not hesitate to reach out to any of us if you have any further questions or when you are ready to schedule your first service! Kristen Bowen General Manager (704) 379-8302

Buyer

5.0
by Amy on Mar 15, 2021

Worked with Matt Williams at Audi Northlake. Knowledgeable, efficient, and great to work with! Would recommend seeing Matt if you are in the market for a car!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Amy! I'm so glad to hear that you had a five-star experience with Matt! If you have any further questions, please don't hesitate to reach out! Kristen Bowen General Manager (704) 379-8302

Great Customer Service

5.0
by Valentino Johnson-Bryant on Mar 15, 2021

Mark Johnson At The Audi Dealership In Northlake Charlotte, N.C. Is The Best Sales Person I've Ever Encountered. Call The Dealership And Ask For Mark Johnson.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Valentino! We appreciate your feedback about your experience with Mark! Today is his birthday and I know this will make his day! Kristen Bowen General Manager (704) 379-8302

Best dealership experience!!!

5.0
by Lamar McNeal on Mar 12, 2021

I was referred to Audi Northlake after not being able to get the deal I was looking for at my local dealership. I was immediately greeted with a warm welcome by the receptionist and given a drink as well as an opportunity to choose a snack. A very kind sales person named Mattasyn me showed me an A5 that was almost exactly what I wanted and allowed me to drive it for an hour to make sure I was making the right decision. Ultimately it wasn't the perfect car but the exact car is coming in towards the end of the month. I am so excited to get my New A5 and to become a life long client of Audi Northlake.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, Lamar! We appreciate the time you took to leave your feedback for us on Cars.com! I'm so glad to hear that Mattasyn helped find the perfect A5 for you and allowed you to test drive the vehicle for a time that allowed you to make a well-informed decision. We know that the car buying experience can be overwhelming at times, and we really try to do our best to alleviate the stress and make it a fun experience. We look forward to seeing you later this month to pick up your new car! Kristen Bowen General Manager (704) 379-8302

Great expereince!

5.0
by Stephanie39 on Feb 22, 2021

Highly recommend making this your first and first stop when shopping for a new luxury vehicle. I recently bought an A3 and although I didn't know much about them, my salesman, Mark Johnson, took great care to understand what I was looking for. I can't get over how solid, and fun to drive my new A3 is. I look forward to a continued relationship with Audi Northlake.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Stephanie! We appreciate your five-star rating of Mark Johnson and Audi Northlake. I am so happy you are enjoying your A3 so far, and please don't hesitate to reach out if we can assist with anything! Kristen Bowen General Manager (704) 379-8302

Walter Edwards

5.0
by Walter Edwards on Feb 22, 2021

This my second vehicle from Audi Northlake. Both times I have had the pleasure of working with Mr Mark Johnson. Mr Johnson is a true professional. Made buying my second car as easy as the first one. I have already convinced myself that I will definitely be back for my third, as well as tell all my friends and family members about Mark and Audi of Northlake .

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Walter! Mark has been with us since we opened our doors back in 2014 and his clients keep returning to him time and time again. We look forward to assisting you when you're ready for #3 and we will gladly accept your referrals. We appreciate it more than you know! We look forward to seeing you again! Kristen Bowen General Manager (704) 379-8302

Best Recent Graduate Buying Experience

5.0
by Maddie Fairbanks on Jun 18, 2020

The smoothest car purchasing experience I could ever imagine. Sal Rizzo handled everything and made the sale seamless. I would do it all over again!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Maddie, thanks for taking the time to leave us a review on Cars.com! We've really had to perfect our processes over the last few months and we are so glad to hear that it showed during your visit. Please don't hesitate to reach out if there's anything additional we can do for you! Jamie Camilo General Manager (704) 379-8302

purchaser of used car at Audi Northlake

5.0
by Rich Schell on Feb 05, 2020

Top flight service and experience. Daphine and her team were extremely helpful and responsive both at the dealership and with follow up. Unqualified positive recommendation

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Rich! We are so happy to hear that Daphne delivered such an excellent car buying experience! I will let her know that you gave her such positive feedback. Welcome to the Audi Northlake family! Jamie Camilo General Manager (704) 379-8302

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.