Audi North Houston

3.9

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–7:30pm
Tuesday
8:00am–7:30pm
Wednesday
8:00am–7:30pm
Thursday
8:00am–7:30pm
Friday
8:00am–7:30pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

118 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of Audi North Houston are from Cars.com and DealerRater.com

80 reviews

Top notch service

5.0
by Sal on May 21, 2022

When it comes to customer service, Sewell-Audi North Houston is hard to beat. They not only take care of you but they provide extraordinary services that is hard to find these days. They made my service experience so easy.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the compliment, Sal! We will pass the kudos along to the team at Audi North Houston. Thank you for being a loyal Sewell customer; we look forward to serving you again.

We had an amazing experience at this Sewell dealership.

5.0
by Kstahr on Mar 13, 2022

We had an amazing experience at this Sewell dealership. Justin was our sales agent, and he is THE reason we ended up buying our car there. It was a very refreshing experience compared to the other dealerships we’ve visited where before speaking to anyone we had to sign in and get stuck with someone who want you to buy a car right on the spot. Justin was very knowledgeable of all the cars, he was personable and made us feel relaxed. We weren’t sure which model we wanted or to buy new/used. He would pull numbers and photos for every option. His attention to detail made us confident on making our purchase. Also the Sewell experience is amazing, as well as all the perks that come with being a Sewell customer. I am confident that my husband and I will be Sewell Audi customers for life.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Kstahr. We are glad you had a great experience with Justin Williams. We hope you enjoy your new Audi. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Best purchasing experience ever

5.0
by Cecilorange on Feb 22, 2022

WOW-WOW-WOW…. Hands down the absolute best all around new car purchasing experience my wife and I have ever experienced! Our salesman Connor Lenamond was exceptional. Most finance paperwork done online and final signing at the dealership was quick and easy. Vehicle detailed nicely, full tank of gas, and all features explained and set up for us.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Cecilorange. We are glad you had such a great experience with Connor Lenamond and the team at Audi North Houston. We hope your family enjoys your new vehicle. Thank you for choosing Sewell; we look forward to serving you again.

I was not able to get a car financed but the salesman was...

4.0
by Bogartj673 on Oct 08, 2021

I was not able to get a car financed but the salesman was really helpful and tried his best thanks for trying

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you, Bogartj673, for sharing your experience. We thank you for being a Sewell customer, and we look forward to serving you again.

This was a great experience. James contacted me by phone...

5.0
by mike.hall.1949 on Aug 20, 2021

This was a great experience. James contacted me by phone and email. James was friendly and extremely helpful as he showed me a 2012 Mazda Miata.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your experience, mike.hall.1949. We will pass along the positive feedback to James Loving and the team at Audi North Houston. Thank you for choosing Sewell; we look forward to serving you again.

Absolutely amazing experience with Audi North Houston....

5.0
by captainnemo789 on Jun 02, 2021

Absolutely amazing experience with Audi North Houston. Very smooth experience. Exemplary service from Barett Cliett who was extremely professional and courteous to work with. Would highly recommend the dealership and especially Barett for purchases. Everyone else was very nice to work with as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very odd and unsatisfactory

1.0
by Karen on May 14, 2021

At first, this seemed to be a very nice place to buy my vehicle. Then they came to me with, what I feel, as a very low-ball appraisement of my trade-in, which was a late model, in high demand and in excellent condition. There was no negotiating at all. Just... this is it, buy it or don't, ... and goodbye. I have an excellent credit rating, so that wasn't a problem. They were just so lax in selling. They were not busy that day at all. I was the only one in the showroom. Like they didn't care if I bought from them. Hmmmm.... Not going back if that's the way they do business. So cold! So uncaring! ...and they want high dollar for their vehicle, but don't want to give you squat for your trade-in. Not happening here.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Service and quality control have certainly deteriorated....

1.4
by gjmeyer2009 on Jan 10, 2021

Service and quality control have certainly deteriorated. We had been pleased with them 4 or 5 years ago and have purchased 2 new vehicles with them. Things have changed though. They damaged my car (Audi A6) a few years ago and we went through a lot of time and energy to get it fixed. We purchased a brand new Audi Q7 with them two years ago and they delivered it to us damaged. They replaced the Q7. Now 2 years later I took my wife's Q7 in for regular maintenance in early December. The car was in mint condition. They damaged the car again just like had been the case with mine with a scratch all the way through the paint into the metal. I reported it to the head of service and he promised to call back.. I never heard from him again. Audi's are great but we'll never buy from Sewell again. We've purchased extended maintenance plans and we absolutely do not want to leave our cars in their possession ever again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Thieves.They drained or replaced the battery on my car...

1.0
by cvas on Dec 28, 2020

Thieves. They drained or replaced the battery on my car during a routine service and said they found an issue with the battery and asked me to pay for a new battery. There was no issue with the battery until the moment of the service. The day after the service the battery was dead. On the same service they said the windshield wiper needed replacement for some hundreds of dollars when I had replaced it myself just a few weeks before. On a previous service they put less oil because just a few days after, the car signaled low oil level. This company should be sued and put out of business for theft.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. It is important to us that we address your concerns at a time that is convenient for you. Please call me at 281-586-1071 or email me at dsmendez@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Daniel Mendez Service Director Audi North Houston

Jetta

5.0
by Ginger Sims on Oct 24, 2020

Bret and Mark went above and beyond to help us purchase a car for our daughter. They even brought the car to us to test drive when our busy schedules wouldn’t allow for time to make it to the dealer.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Mrs. Sims. We are glad you had a good experience with Bret Atwood and Mark Lane. We hope your daughter enjoys her new vehicle. Thank you for choosing Sewell; we look forward to serving you again.

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