Audi Hoffman Estates

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Carlo Gilli Jr. headshot

Carlo Gilli Jr.

Audi Brand Specialist 4.9 (338 Reviews)
Dealer Experience 26 years
Dealership Experience 7 years
Dan Jigalov headshot

Dan Jigalov

Sales Manager 4.8 (238 Reviews)
Iman Panah headshot

Iman Panah

Audi Brand Specialist 5.0 (169 Reviews)
Dealer Experience 8 years

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Audi Hoffman Estates are from Cars.com and DealerRater.com

4395 reviews

Audi Hoffman Estate always goes the extra mile in serving

5.0
by Bearsfan6955 on Aug 13, 2022

Audi Hoffman Estate always goes the extra mile in serving their customers. I’m always blown away by their customer-centric focus and wanting everyone to have a positive experience.keep up the great work!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They are like family.

5.0
by Karent on Aug 13, 2022

They are like family. Bought all our cars there. Fair, professional, friendly. We only trust Audi Hoffman. First time working with Carlo and he was awesome. Made it a great experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Welcoming and excellent communication.

5.0
by Diaz7319 on Aug 12, 2022

Welcoming and excellent communication. Availability of loaner is a major plus. Car was returned on time as promised and cleaner than I brought it in.

Overall experience 5.0 Does recommend this dealer.

Helped out quickly for urgent issue.

4.0
by Andreaclerk on Aug 12, 2022

Helped out quickly for urgent issue. So thanks for that. It was unclear when i called though that the service team all took lunch at same time Dogs in waiting room was uncomfortable especially when they started to fight I went to showroom and sat inside a car for a few minutes in case i want to upgrade and no one approached me

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Good communication with customer.

4.0
by KLEBBAFAM on Aug 12, 2022

Good communication with customer. Received telephone calls, text, and video from mechanic. Car part had to be ordered caused delay getting car returned.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

My car was in the shop for a month and after having it

1.0
by FIREFAMILY2 on Aug 11, 2022

My car was in the shop for a month and after having it back two weeks it broke down and had to be towed in. Then after picking it up it made it about a mile and broke down again. Tim has been helpful but the service manager doesn't follow through and delays the process. Would not recommend for any service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Had to get 4 new tires and was in the next day.

5.0
by ANTHONY_DEGRANDE on Aug 11, 2022

Had to get 4 new tires and was in the next day. Very well informed through the entire process.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The dealership is helpful and professional.

5.0
by ALISAFOSTER on Aug 11, 2022

The dealership is helpful and professional. There’s a nice lobby area to work while you wait or have a cup of coffee and relax. They also provide a multi point inspection of your vehicle, which is nice because it’s a videoclip that is sent via text/email.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I was a little taking back by house sloppily dressed the

4.0
by Usa1sail on Aug 10, 2022

I was a little taking back by house sloppily dressed the cashier girl was not groomed very well

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

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Great knowledgeable salesperson and delivery was quick

5.0
by smusso on Aug 10, 2022

Great knowledgeable salesperson and delivery was quick and painless after car arrived at the dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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