Audi Hoffman Estates
Hours of Operation
Carlo Gilli Jr.
Cars on the lot
Audi Hoffman Estate always goes the extra mile in serving
Audi Hoffman Estate always goes the extra mile in serving their customers. I’m always blown away by their customer-centric focus and wanting everyone to have a positive experience.keep up the great work!!
They are like family.
They are like family. Bought all our cars there. Fair, professional, friendly. We only trust Audi Hoffman. First time working with Carlo and he was awesome. Made it a great experience.
Welcoming and excellent communication.
Welcoming and excellent communication. Availability of loaner is a major plus. Car was returned on time as promised and cleaner than I brought it in.
Helped out quickly for urgent issue.
Helped out quickly for urgent issue. So thanks for that. It was unclear when i called though that the service team all took lunch at same time Dogs in waiting room was uncomfortable especially when they started to fight I went to showroom and sat inside a car for a few minutes in case i want to upgrade and no one approached me
Good communication with customer.
Good communication with customer. Received telephone calls, text, and video from mechanic. Car part had to be ordered caused delay getting car returned.
My car was in the shop for a month and after having it
My car was in the shop for a month and after having it back two weeks it broke down and had to be towed in. Then after picking it up it made it about a mile and broke down again. Tim has been helpful but the service manager doesn't follow through and delays the process. Would not recommend for any service.
Had to get 4 new tires and was in the next day.
Had to get 4 new tires and was in the next day. Very well informed through the entire process.
The dealership is helpful and professional.
The dealership is helpful and professional. There’s a nice lobby area to work while you wait or have a cup of coffee and relax. They also provide a multi point inspection of your vehicle, which is nice because it’s a videoclip that is sent via text/email.
I was a little taking back by house sloppily dressed the
I was a little taking back by house sloppily dressed the cashier girl was not groomed very well
Great knowledgeable salesperson and delivery was quick
Great knowledgeable salesperson and delivery was quick and painless after car arrived at the dealership.