Audi Albany

4.8

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Audi Albany are from Cars.com and DealerRater.com

184 reviews

Unsatisfactory experience

1.0
by Al on Jul 12, 2019

After being unable to purchase the vehicle we selected at this dealership, the sales manager confidently assured us that he would be able to obtain a similar one. He was given all the relevant information and said he would be contacting us. Never heard from this dealership again nor were are phone calls returned. Unfortunately a lack of sincerity in intent was shown by Latham Audi based on our experience and I would be cautious in dealing with them.

Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for visiting Audi Albany. We regret to hear you were not 100% satisfied with your recent visit. We strive for excellent customer service. If you are willing, please contact our General Manager, Rik, directly at 518-783-5003 to further discuss your visit. Thank you in advance for your time and we look forward to hearing from you.

Audi Q5 Service

5.0
by Melissa Nadeau on Jul 06, 2019

It was a pleasure doing business with Audi. I brought my Q5 in for service and take care of a recall that had been issued. From the service Technician Angie to the mechanic Joey I truly had a great experience! They both were exceptional! We will be back when service is needed.! Thank you for taking such good care of us!!! Thank you, Melissa Nadeau

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the 5 star rating! We appreciate your business and look forward to assisting you again in the future.

Q5 alive

5.0
by David Smith on Jul 05, 2019

Very professional and respectful for my time there!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the future.

Great Service Advisor in Beautiful Service Area

5.0
by Kris Mariaca on Jun 22, 2019

We had a great experience with our service. The staff was great. Our service advisor was was, friendly, professional and efficient. He got our repairs done ahead of expectations and contacted us to let us know we could pick up our vehicle. The facility is beautiful and modern and very easy to drop off and pick up your vehicle.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Albany! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Owner of a new Audi Wendy

5.0
by Wendy Anderson on Jun 18, 2019

We we're very happy with our over all experience at Albany Audi! Our salesman Joe was great!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know how Joe did during your purchase process. We are glad he is a member of our team. We look forward to assisting you again in the future.

Very happy with entire experience

5.0
by Happy customer on Jun 12, 2019

Very professional dealership; our salesman, Bob, was very helpful and wonderful to work with

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know how Bob did during your purchase process. We are glad he is a member of our team. We look forward to assisting you again in the future.

Patrick

5.0
by Patrick on Jun 11, 2019

I had two active recalls, they kept to their schedule and had a car waiting for be, very professional facility, I would highly recommend doing business here

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know about your recent experience. Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Recall Experience

5.0
by John P McDonnell on Jun 09, 2019

Wonderful dealership and the service consultant was very friendly

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know how we did. We hope to see you again in the future.

Car Buying

5.0
by Jake on Jun 06, 2019

Process was smooth and easy, loved it and loved the car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind words. If we can be of any further assistance, please let us know.

10k Service Checkup

5.0
by Kurt on Jun 05, 2019

Mike LaBelle and the staff were very professional and the work was completed in a reasonable amount of time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are happy to hear about your recent experience with Mike. We will be sure to share your kind words with him.

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