Audi Albany

After being unable to purchase the vehicle we selected at this dealership, the sales manager confidently assured us that he would be able to obtain a similar one. He was given all the relevant information and said he would be contacting us. Never heard from this dealership again nor were are phone calls returned. Unfortunately a lack of sincerity in intent was shown by Latham Audi based on our experience and I would be cautious in dealing with them.

Dealer Responses

Thank you for visiting Audi Albany. We regret to hear you were not 100% satisfied with your recent visit. We strive for excellent customer service. If you are willing, please contact our General Manager, Rik, directly at 518-783-5003 to further discuss your visit. Thank you in advance for your time and we look forward to hearing from you.

It was a pleasure doing business with Audi. I brought my Q5 in for service and take care of a recall that had been issued. From the service Technician Angie to the mechanic Joey I truly had a great experience! They both were exceptional! We will be back when service is needed.! Thank you for taking such good care of us!!! Thank you, Melissa Nadeau

Dealer Responses

Thank you for the 5 star rating! We appreciate your business and look forward to assisting you again in the future.

Very professional and respectful for my time there!!

Dealer Responses

Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the future.

We had a great experience with our service. The staff was great. Our service advisor was was, friendly, professional and efficient. He got our repairs done ahead of expectations and contacted us to let us know we could pick up our vehicle. The facility is beautiful and modern and very easy to drop off and pick up your vehicle.

Dealer Responses

Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Albany! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

We we're very happy with our over all experience at Albany Audi! Our salesman Joe was great!!

Dealer Responses

Thank you for taking the time to let us know how Joe did during your purchase process. We are glad he is a member of our team. We look forward to assisting you again in the future.

Very professional dealership; our salesman, Bob, was very helpful and wonderful to work with

Dealer Responses

Thank you for taking the time to let us know how Bob did during your purchase process. We are glad he is a member of our team. We look forward to assisting you again in the future.

I had two active recalls, they kept to their schedule and had a car waiting for be, very professional facility, I would highly recommend doing business here

Dealer Responses

Thank you for taking the time to let us know about your recent experience. Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Wonderful dealership and the service consultant was very friendly

Dealer Responses

Thank you for taking the time to let us know how we did. We hope to see you again in the future.

Process was smooth and easy, loved it and loved the car.

Dealer Responses

Thank you for the kind words. If we can be of any further assistance, please let us know.

Mike LaBelle and the staff were very professional and the work was completed in a reasonable amount of time.

Dealer Responses

We are happy to hear about your recent experience with Mike. We will be sure to share your kind words with him.