Audi Albany

4.8

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

56 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Audi Albany are from Cars.com and DealerRater.com

184 reviews

Audi Albany

5.0
by Lori Ehrensbeck on Sep 04, 2019

Service Technician was excellent. Explained everything that needed to be repaired and why

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the future.

Best service Department

5.0
by Rhonda on Aug 30, 2019

Angie Tanner in the service department is Amazing! she is so understanding to your needs!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are happy to hear about your recent experience with Angie. We will be sure to share your kind words with her.

Service Unit

4.0
by siegfried h ruffet on Aug 28, 2019

would like to ask for an improvement and explanation in charges on bill

Customer service 4.0 Quality of repair 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the high star rating. We will be sure that your request is given to the service manager directly. Please don't hesitate to reach out if we can do anything else to assist you.

Audi Albany

5.0
by Cindy Gagnier on Aug 26, 2019

My experience at Audi Albany has always been above and beyond thats why I keep going back they treat me with respect professionally I always feel that they are truly doing their best to make sure my car is as it should be

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to provide us with great feedback. We hope to see you again soon!

annual maintenance visit, service advisor Mike

5.0
by Marsha on Aug 22, 2019

I found Mike, Marissa and the entire staff at Audi Albany exceptional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Albany!

Excellent service.

5.0
by Langdon Brown on Aug 08, 2019

Audi Albany did a great job servicing my car. Friendly, prompt service and a comfortable waiting area. Happy to recommend them to anyone interested in Audis or needing automotive service.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind words and your recommendation. If we can be of any further assistance, please let us know.

Keith Manz

5.0
by Keith Manz on Jul 31, 2019

Mike Labelle was great to deal with on my repair. Keith Manz

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know how we did. We hope to see you again in the future.

Best Customer Service Ive ever experienced

5.0
by John M on Jul 30, 2019

Purchased my son an A4 and it was the best buying experience Ive ever had at a dealership. Quick and smooth purchase. Ive returned for normal maintenance and the service staff has been great !at Atmosphere is very comfortable and relaxing.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the future.

Q5 service

5.0
by Kathy on Jul 29, 2019

Mike was extremely helpful with the service of my Audi Q5. He explained everything and was very friendly and professional.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are happy to hear about your recent experience with Mike. We will be sure to share your kind words with him.

Recent service review

5.0
by Tom S on Jul 14, 2019

Pat Lynch has done an exceptional job -- he is a superb service manager and is a pleasure to work with each time I come!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind words. If we can be of any further assistance, please let us know.

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