Audi Albany

4.8

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Audi Albany are from Cars.com and DealerRater.com

184 reviews

Tire repair

5.0
by Tricia Bliss on Dec 31, 2019

I cannot recall the name of the woman who helped me but she was wonderful. She kept me up to date on my repair while I waited. She took care of everything. She could not have been nicer! Thank you!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know how we did. We hope to see you again in the future.

audi albany

5.0
by jim barba on Dec 19, 2019

excellent customer service. I have come to expect this and they always deliver.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5 star rating! We appreciate your business and look forward to assisting you again in the future.

Service Repair

5.0
by M. Holmes on Dec 19, 2019

Things went as expected; I was able to use a loaner (which went over the weekend) which was great

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know how we did. We hope to see you again in the future.

10,000 mile check up

5.0
by Joseph DAprile on Dec 19, 2019

Everyone treats you great from the time you bring your car in till the time you leave.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind words. If we can be of any further assistance, please let us know.

Seamless Experience!

5.0
by Matan on Dec 13, 2019

I was casually shopping for a GTI and this dealer happened to have the exact car I was looking for in every way. The price was fair so I reached out figuring there was a catch. I started e-mailing with Igor Grebenyuk and there was no catch at all. After exchanging a few emails and texts we worked out a deal. I ended up buying the car sight unseen as the dealer was hours away from where I live. Igor helped me with financing and made the entire transaction smooth as can be. He could tell I was concerned about not seeing the car so he took additional photos and texted them to me to put me at ease. When I went to pick up the car, everything was as promised, the car looked fantastic, and I was in and out of there in under and hour. The finance manager was also terrific, she explained everything and didn’t push anything additional that I didn’t want or need. This dealer didn’t tack on any nonsense fees either. My only gripe is that I wish they were closer so I can do more business with them in the future!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind words. If we can be of any further assistance, please let us know.

Excellent Experience!

5.0
by Kathryn Gerbino on Nov 25, 2019

Our sales experience was exceptional. We were treated fairly, with courtesy and received a fair value for our trade in and a competitive price on our new Audi.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5 star rating. We are happy to provide excellent service to you.

Q3 purchase

5.0
by Jane on Oct 30, 2019

The entire process of investigating, test driving and purchasing my new car was great. I had kleased several Audis a number of years ago and found the same level of engagement and service I had previously experienced.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for letting us know about your recent purchase. If you need anything in the future, please let us know.

2018 Q5

5.0
by Karen Cummings on Oct 29, 2019

The Service Department representative, John, was exceptionally helpful and provided updates on the progress of the work being done to my car. This was my first visit to the dealership and I was very impressed with the friendliness of the people and cleanliness of the facility.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the 5 star rating! We appreciate your business and look forward to assisting you again in the future.

Experience The AUDI Q3 SUV

5.0
by David and Martha D. on Oct 29, 2019

My Wife and I decided that it was time for a new vehicle and it had to be another SUV. Thus, we began our search for the vehicle that would make us happy. You can believe us when we say that we looked at just about every SUV that is offered on the American Market. My Stepson suggested that we look at the Audi at Albany Audi as he has one and if definitely very pleased with the vehicle and the experience at the dealership. We started to view the Q3 SUV and also test drove it. But could not decide on exterior and interior colors. I might need to mention, that we drove back and forth to the dealership (5) times with a round trip mileage of 100 miles each time. We finally decided on the color combination that we wanted and even though the vehicle had more accessories that what we needed , we decided to opt for the Prestige model. While all of this decision making was going on, we were also thinking about other vehicles. BUT ! It was decided among the two of us, that if we did purchase another brand of vehicle, it would always be in the back of our mind, if we should have actually purchased the Audi Q3 SUV. Thus, the decision was made to purchase it. Must commend the sales staff at Albany Audi as they all seemed to work together to be sure that the customer had a pleasant experience at their dealership. And just have to give high praise to Mr. Robert Carberg, who stayed with us from first meeting all the way thru to vehicle delivery. Even when we had a question after delivery, he both emailed and phoned the needed information to us. At my age, I have dealt with and purchased many, many new vehicles from different brand dealerships. Rating a purchase from 1 to 10 with 1 being poor and 10 being exceptional I believe that my wife will agree with me that out purchasing experience at Albany Audi deserves a "10".

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know about your recent experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We will be sure to pass along your comments to the team here at Audi Albany. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Cusack

5.0
by Jim Cusack on Oct 15, 2019

Josh and the entire Albany Audi staff were extremely professional and helpful. I often refer others to work with Mark Monroe is purchasing vehicles and have found your service team to be extraordinary. Thanks! Jim

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Albany! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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