Auburn Volkswagen

4.0

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–7:30pm
Wednesday
10:00am–7:30pm
Thursday
10:00am–7:30pm
Friday
10:00am–7:30pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.0
Rating and reviews of Auburn Volkswagen are from Cars.com and DealerRater.com

70 reviews

They push you into buying instead of asking what you...

1.5
by no2r on Jan 10, 2013

They push you into buying instead of asking what you want. They don't follow through with their word. Horrible dealership. Don't buy there

Overall experience 1.0 Does not recommend this dealer.

I went to the dealership trying to get my brakes line...

1.2
by sagehines on Jan 10, 2013

I went to the dealership trying to get my brakes line fixed because they were cut. It took two weeks to get the parts. The whole time I used a rental car, which he said they would only charge me for two days because it wasn't suppose to take two weeks. They ordered the wrong parts. When I went to get my car, I found out I was going to be charged for seven days. Then I get my car back and my driver side mirror is broken. Of course they didn't want to fix it because it wasn't them that broke it, but it wasn't broken before that. Finally, my traction control light is on and he is saying that it is the rear brakes are worn, but it wasn't on before I took it in there. I was quoted for 900 for the brake lines, but the total was 1500. The only good thing about this place is the service rentals, which they still screwed me on. DO NOT GO HERE!!!

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Positive Attitude and Perseverance

5.0
by VW Pal on Jul 15, 2012

I think all car salesmen are devious and smart like coyotes, and I think this dealership was no different. I had visited almost all Seattle area VW dealers in my quest for a new VW (that had enough of the features I wanted that I could afford), and this place had the friendliest people to deal with. Even though their sales tactics were a bit sneaky and evident, they were speedy and friendly and good at how they did it. Because of their friendly and willing attitude all through the process, I couldn't be unhappy about getting the car I got.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

After taking my 2008 VW Jetta in to get the key fob...

1.0
by pac2012 on Feb 09, 2012

After taking my 2008 VW Jetta in to get the key fob programed, I was told that I had the wrong Kind and needed a different one with a different model number. However that did not stop them From charging $59 for their attempt. I figured that's fair and went back a few weeks later with a different Key fob that they had requested. Left the car there & was told that it was an hour job. A day and half later They finally called to tell us there was a problem. So we went to the service department and were told that They were unable to program this fob as well. So at this point I'm upset because I had done everything that they Had asked me to do, including getting them the exact one that they had asked for. So when I asked if I owed them anything They said that I did. Not only did they want to charge me another $59 for trying to program the fob unsuccessfully, they said That they tried this twice and should charge me for 2(two) programing attempts. Needles to say I am upset and frustrated bby this point. So I asked them how much it would cost to get a key fob from Them & have it programed? $ 190 I was told so I can either pay for 2 failed programing attempts and get nothing and have To start all over again, or pay another $190 and get a working fob. So I grudgingly paid the $190 and the next day it was finally done. So let's see, what should have cost me just a simple $59 programing ended costing almost $500. Two(2) key fobs, two programing fee of $59 each, plus $190 to buy a fob from them and getting it programmed. Needles to say I will never go back to this dealership (for sales,service or parts) ever again. I would also caution others About falling in the same trap as I did. You may want to go to a more reputable VW dealer for your business. Matt Aliabadi

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

One of the main reasons I went to Auburn Volkswagen for...

5.0
by SandySargent on Aug 03, 2011

One of the main reasons I went to Auburn Volkswagen for my new car was the overwhelming recommendations of a friend, who also purchased not one, but two new cars through this dealership. Service after the sale is extremely important to me, as I am also in sales. I have never been disappointed in the friendliness, courtesy and knowledge of the staff. I really feel that they care about my concerns, and always see that my questions are answered quickly and honestly. My next car will be a VW, and I will certainly buy it at Auburn Volkswagen!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This dealership treated us with respect and they are very...

5.0
by joycejkroeger on Jul 19, 2011

This dealership treated us with respect and they are very professional throughout the entire process. The level of customer service they provided was excellent. This dealership vowed to take care of their customer even after they sold the vehicle. So far they are true to their words.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I have given you a "5" rating because the...

5.0
by marionld on Jul 16, 2011

I have given you a "5" rating because the service, expertise and knowledge of your cars and your competition was exemplary. I have never been treated so respectfully at any other dealership and will continue to come to Auburn VW for service on my new car and will recommend your dealership and Volkswagen, which has the best made cars, to anyone who asks me. Thanks for a terrific experience. I love my new Tiguan.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I always expect, and receive, great service from Auburn...

5.0
by -09asdf on Mar 31, 2011

I always expect, and receive, great service from Auburn VW! They work fast and have always gotten the job done for me. I could not be happier with this dealership (except if it moved up to Seattle!). I will take the 30 minute drive to do business with them. I highly recommend them!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I bought a Passat at Auburn VW and the sales process was...

5.0
by tpjm on Mar 25, 2011

I bought a Passat at Auburn VW and the sales process was very smooth and easy. Good team. I also loved the service department. They made the purchase completely worth it. The loaner car process was always very helpful so I could drop the car off the night before.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Rod was so wonderful to work with. I bought my Touareg...

5.0
by muntehicth on Mar 08, 2011

Rod was so wonderful to work with. I bought my Touareg from this dealer 14 months ago and while there are plenty of dealers closer to me in Seattle not only was it cheaper to buy the vehicle in Auburn it was also cheaper to have the service done in Auburn. It really only takes 25 minutes to get there from Seattle and I was pleasantly surprised that the quote they provided me was 15% less than the dealership here in Seattle. Then when my wife picked up the car it was less than the quote yet all work was preformed. Again, while he explained to me they had done to our vehicle, he took the time to explain what all the worked performed on our Touareg to my wife. Upon exiting the owner of the dealership Matt was down in the service department. He saw my wife with multiple packages and that it was raining outside. He quickly grabbed an umbrella, introduced himself and then assisted with the bags and walked my wife to our car. TOP NOTCH DEALERSHIP FROM SALES - SERVICE

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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