Auburn Volkswagen

4.0

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–7:30pm
Wednesday
10:00am–7:30pm
Thursday
10:00am–7:30pm
Friday
10:00am–7:30pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.0
Rating and reviews of Auburn Volkswagen are from Cars.com and DealerRater.com

70 reviews

Auburn VW is fantastic

5.0
by vic porter on Nov 21, 2016

wow, these guys were just great. I have spent hours in dealerships buying cars over the years. I liked that I could do most everything on-line with them and show up for test drive and final paperwork. They were very relaxed in their process. No hammering by sales manager or any games, all straight forward and easy. I simply told them what I wanted for my trade, where I wanted my new payment and they did it ! Many thanks Brad . Vic Porter Puyallup. WA

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Avoid. They sell Lemons. 100% positive feedback? That's nice

1.4
by ChrisH on Oct 20, 2016

I purchased a used Porsche Boxster convertible in Sep 2016 with 42k miles on it. Pros What looked to be a well-maintained vehicle I arrived with my own financing in place. Cons The sales process was old-school back/forth using a salesperson as the intermediary. Handoff between Sales and Finance was sloppy. Once the price was set, Sales disappeared. Sales didn't bother to find/locate the second set of keys until I asked if they existed. Feedback on my purchasing experience was provided via website submission (at their request) No follow-up of any kind. Car had a recent oil change @ local LOF franchise with wrong oil/filter combo. Results This car was a lemon. After driving it 1500 miles, the dashboard lights lit up like a Christmas tree. When I took the car to a Porsche service shop, they found -that a rodent had nested inside the engine compartment and chewed through the wiring harness. -that someone had been inside the car recently to try to repair the issue, unsuccessfully. -that all of the error codes had been wiped from the ECU -that somehow the dashboard was rigged in some way to defeat the warning lights. The car required $3k in repairs to be drivable. I've owned it 45 days. Calls to Auburn VW to inquire about a remedy were not returned. We understood the inherent risks of buying a used car, but this is a major dealership, not a used car lot on some corner. We had higher expectations for quality and professionalism. Net Summary: We grossly overpaid for a car that was sold as perfect, with defects hidden for the purpose of getting the car sold. We had a poor sales experience, received the bare minimum service required to sell the car, and nothing more, and no follow up or support. But they have an awesome showroom and free bottled water.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Best experience I've ever had with a dealer.

4.2
by Maggie Davis on Dec 12, 2015

I had an amazing experience this past weekend becoming a Jetta owner. My salesman, Jack, was very helpful and made me feel like he had my best interest in mind through the entire process. I've already been recommending him to my friends who may be thinking about a new car. I have purchased other cars in my past, but never have I had such a man of integrity work with me in making a decision that would be best for me!

Customer service 4.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 2.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Unbelievable experience!

5.0
by Kari Perry on Nov 11, 2015

I bought a 2014 Passat from Josh Hawes. I called about this particular car. I saw it advertised on their website. Josh made sure the car was ready for viewing when I arrived. His knowledge of this Passat, and all of the inventory on their lot is flawless. He goes beyond to make sure you get the the exact car and features you want. You cannot go wrong with Auburn Volkswagen and working with Josh Hawes!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very accommodating!

5.0
by newcarevery3years on Oct 18, 2015

We have purchased a car here and they were extremely accommodating, patient, and stood by their word! I highly recommend this dealership. The service department is helpful and timely, and trade-ins here are a breeze!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Straightforward and trustworthy

5.0
by DT on May 15, 2015

I recently sold my car to Auburn Volkswagen. Rickey Peterson was the acquisition specialist. The whole experience was so easy that I could hardly believe it. I listed my car through my bank's online car sales service and was very up front about the car's condition (some light scratches on the exterior). The best quote came from Auburn Volkswagen. When I took the car in to be inspected, Rickey had the paperwork ready, there was zero haggling, and he honored the quote to the dollar. The whole process took about 20 minutes. I've never had such a stress-free experience at a dealership. Thank you, Rickey and Auburn Volkswagen!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Best dealership experience I've had!

5.0
by Fink1984 on Mar 18, 2015

I have purchased two cars from Auburn Volkswagen in the past three years. The only time I've ever used another dealership in Washington I've regretted it! There has never been a bad visit to Auburn Volkswagen in my experience. The staff and sales personnel are always courteous and helpful without being pushy or bothersome. I have purchased both vehicles from Rickey Peterson, in both instances he was very helpful in my decision making process, courteous, and understanding. All the while making me feel at ease with the car buying process and most importantly, making it a fun experience. I would and do refer people I know to Auburn Volkswagen. The only problem is that most of then have already purchased vehicles from Auburn VW!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Awesome service as usual.

5.0
by mbell4455 on Jan 26, 2015

This is my 2nd time buying from Auburn VW. Both times I have worked with Ricky and have received nothing but the best service. They always go out of their way to make sure their customers are happy. I will definitely be back a 3rd time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great experience!!

5.0
by heather on Dec 17, 2014

I bought a used Jetta from this dealership and had a great experience. Every one of their employees have been a pleasure to work with. From sales, financing and the service department. They are quick, helpful and friendly. They went out of their way to find the perfect car for me and the best financing option, considering my situation. I definitely would recommend. Ask for Rickey Peterson!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Internet CarSales without the Drama

5.0
by Jon Lorberau on Nov 25, 2014

Working long distance with Alison Charbonneau at Auburn VW to secure the exact color and trim package on my new Golf was as good as it gets. My initial email inquiry resulted in an prompt exchange with Alison - she was so helpful in managing a long distance purchase at a great price on a hard to find color/TDI 2015 Golf combo. She managed the process well by provided everything needed to prep the paperwork and keep me informed on progress as the car was in transit to her dealership. She surprised me again by personally picking me up from the airport in a sweet 2015 GTI Golf and then delivered me to a waiting team that completed the purchase in under thirty minutes. Seemed to me that the people at Auburn VW are these VW car people who happen to work at an VW dealer. Loren Williams in Customer Service was solid - he made sure to go over the important things like getting blue tooth set up for the phone but then got me on the road.asap cause its all about the Car! Kudo's to Alison and Auburn VW. Now, if they could just get a diesel Bulli VW model on the showroom floor.- Guess I will have to settle for Motor Trend's 2015 Car of the Year for now.. .... Jon Lorberau

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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