Auburn Volkswagen

4.0

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–7:30pm
Wednesday
10:00am–7:30pm
Thursday
10:00am–7:30pm
Friday
10:00am–7:30pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

38 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Auburn Volkswagen are from Cars.com and DealerRater.com

70 reviews

Express service

2.7
by What on Jan 18, 2019

They really need to stop advertising xpress service. I was turned away. Arrives when the they opened in a Saturday. I was prepared to wait an hr or so but was told the could only except 1 car for xpress service and I was the 2nd. Really??? Don’t offer a service you can’t follow through on.

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.

Car for Grandma

5.0
by Bryan96 on Dec 30, 2018

My experience with Auburn VW began with my grandma looking to buy a newer car than she had been driving for for the past fourteen years. She wanted something reliable and something that got better fuel economy. I had just purchased a VW Golf TDI and couldn't stop recommending it to her. She decide that a Jetta was worth a look and a test drive, so I took her to Auburn VW to do just that. We arrived and were greeted by Jack D. He showed us some options and we decided on one of the many Jettas on the lot. My grandma was smiling from ear to ear and fell in love with the car. She however was not quite ready to buy as she wanted to save up some money for a down payment. A few days later I was telling a friend of my grandmas the story of the car and she said "I will just buy her the car!" I could not believe that someone could be that generous but she insisted that I make it happen. I decided to pay another visit to Auburn VW to see what could be done. When I arrived I was able to speak to Kevin B. He was extremely kind and very helpful with the details of this gift my grandmothers friend was giving her. We talked for two hours about the various vehicles to choose from and what methods of delivery we could choose from. I left there feeling very satisfied and warm inside. A few days passed and I was finalizing the last details of the deal only to find out that I had been texting Kevin on his day off but he went in to the office to get answers to the questions I was asking him. I could not believe he would do that for someone. Color me impressed. On the night before the delivery to my grandma, I get the dreaded text that the car might not be ready in time for her to get it the next day. I was crushed. But Kevin, being the fantastic human he is, pulled some strings and asked a service member to stay later to get the car ready for the next day. I don't know how much more I can take! The people here are so fabulous! When it came to the day of the surprise both Kevin and Jack were very helpful with paperwork and helping answer my grandmothers friends many, many, many questions. Never getting frustrated or visibly upset. I really wanted my grandma to have no clue so I told her I was taking her to lunch but we would swing in really fast to test drive another car. Her car. Kevin did some fantastic acting. He played it off like we had only spoken over the phone briefly and my grandma was none-the-wiser. When we showed her the car she couldn't even speak. She cried, laughed and cried some more. A very successful gift for a very special woman. tldr: My grandma needed a new car. A friend wanted to buy one for her. Kevin, Jack and the entire Auburn VW staff were extremely fantastic to work with and helped in every way possibly. This is the place to go if you are in the market for a new/used car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

great service

5.0
by Hanz on Nov 20, 2018

I just purchase my vw tiguan a week ago, Auburn vw staff was so nice, they have a great customer service. I'll recommend it to my friends......

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hanz, Thank you for your review and we appreciate your business. Enjoy your new Tiguan

Literal interrogation

1.0
by I_made_this_account_to_review_AuburnVW on Oct 13, 2018

Don't come here unless you want to be interrogated about your immigration status and how many of your family members live in the US. I came here to buy a car, not tell you my life story. The car salesman (Brandon) I worked with asked me lots of invasive personal questions. I told him to stop, and he brought in his manager. His manager decided that it was necessary to know which college I'm currently attending and could not comprehend that I had graduated. These are not things you need to know - credit scores exist for a reason!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Took far too long

2.0
by leedobs on Sep 20, 2018

It took far longer than it should have (multiple days) from when I purchased my car to when I drove it off the lot. Hard to get ahold of and hard to get a straight story. They did compensate for it by covering my first month's payment and I credit them for that, but it was a very long and frustrating car buying process

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great service with Follow up

5.0
by Justin Z on Jul 14, 2018

I was looking for a used car and saw a car of interest in line. They contacted me immediately and invited me to stop by for a test drive. Upon arriving customer service was excellent and no high pressure sales. No pressure and despite the fact we did not but would definitely go back if they had the used car I was looking for. Great dealership!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Justin, Thank you for shopping with us. We appreciate you as a customer and hope in the future we can help you find that used car you are looking for.

The worst experience

1.0
by Zack261993 on Feb 07, 2018

Brought a golf GTI to them for a recall and warranty issue, normally I go to VW of puyallup and they are the best, anyway so auburn service refused a warranty issue, Rod Young (service advisor) called me a lier without listening , try to charge me for something I didn’t even sign, didn’t put back together what they try to pull a part, so verdict to this; not going back there ever, don’t recommend anyone going

Overall experience 1.0 Does not recommend this dealer.

Amazing Customer Service!

5.0
by BJONES94 on Dec 09, 2017

I was thoroughly impressed with the customer service I received at Auburn Volkswagen today. I just leased my second VW, and the process couldn’t have been any smoother. I was in and out of the doors within an hour and a half. Brad Shores is truly amazing at what he does, from the personal connection to his professionalism he’s an all around great guy to work with. He was able to get me the best possible deal around. I’m truly thankful I was able to work with #bradthevwguy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Best parts department around!

5.0
by akscirocco16v on Sep 29, 2017

Auburn VW has the best staffed parts department I've ever encountered. Zeb is not only a veteran in his trade, but he is an enthusiast as well, which lends greatly to his ability to deliver accurate, fast and overall professional service. He has been helping me source parts for my various VWs for years now, and is always a pleasure to work with. I wouldn't hesitate to get a car from Auburn either, as I finally did this last April. Salesman Mike Yule is an asset. Mike and Mary both took very good care of me, and got me in the car I wanted ('17 Alltrack S 6MT w/DAP). They made the experience pressure-free, and made sure that I got the car exactly how I wanted it. I flew to WA state from my home in Alaska to get my car from Auburn. As I had limited time after I arrived to catch the 3 day ferry ride back to Alaska, I wanted to have the car ready to go, and the paperwork as complete as possible before I arrived. They were on the ball, and it didn't take me long to show up, sign, and drive away. A+ Auburn, I hope to do business with you again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very Friendly

4.0
by Gordon on Dec 27, 2016

I Was shopping for a car for my son and although I didn't buy it from this dealership, I will most likely come back for my next purchase assuming they have the vehicle I'm looking for.

Customer service 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
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