Auburn Volkswagen

4.3

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–7:30pm
Wednesday
10:00am–7:30pm
Thursday
10:00am–7:30pm
Friday
10:00am–7:30pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.3
Rating and reviews of Auburn Volkswagen are from Cars.com and DealerRater.com

15 reviews

Never again at this dealership.

1.0
by Michael Henning on Jan 10, 2022

Terrible overall buying and selling experience. Lowballed on my trade which they are selling for $3,150 more than they gave me after negotiation. No follow-up after requested information and promises after sale. They didn't even offer to install the plates when they arrived.

Customer service 2.0 Buying process 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Dishonest and incompetent

1.0
by Heidi Mattie on Sep 03, 2019

If I wanted poor service, I wouldn't take my car to the dealership. I went in for a routine oil change and was immediately concerned when two people at the front desk disagreed about how to CHECK to see if my oil was low. Really? Also, my tire pressure light was on, and both the technician and customer service assured me, even in the print out report, that the tire pressure had been serviced. Before I left, since I was already receiving very poor service, I checked the pressure myself. It was indeed still low and the light was still on. When I complained to Rodney in customer service, he insisted that my check was incorrect. So I watched as they inflated my tires and saw that even their own tool confirmed it was low. When I went back and told Rodney this, he showed absolutely no concern and didn't even apologize for blaming me, the CUSTOMER. Barely glanced up from his computer. A dealership that is blatantly dishonest about what services were actually performed on a vehicle speaks volumes about how much they care about their customers. I was appalled! I also needed one of my runtime bulbs replaced and it took two technicians 10 minutes before they said they couldn't replace it without putting it back on the lift. I got in my car and drove away. Never again.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Heidi, We value your concerns and will make every effort to use this review to help as a training tool and improve our customer service. Eric Treuter Used Car Manager

Vehicle issues - resolution with a smile

5.0
by Monty Burich on Jun 08, 2019

I’ve been a long term customer of Auburn VW. They have treated me and both of my car purchases very well! My service experiences have all been stellar. Even for those rare issue that pop up. This last visit involved my sunroof leaking. They were able to get me in, replace the damaged component quickly and get me in/out fast. The team there listens closely and provides awesome follow-up service. Regular services are also a breeze. Auburn VW is worth the business. If you are ready to buy, look for Spencer Van Geisen. He will make your car buying experience a blast!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Monty, We appreciate you continued business and are proud to be able to provide the service you expect. Will also pass this on to Spencer for a job well done. Thanks

No BS new car purchase for Alaska customer

5.0
by Tom Meyer on May 09, 2019

I live in Alaska. I bought a nice VW from Auburn two years ago. This month, I saw a good deal on another VW on Auburn's website. Salesman Jack Dorn secured a low price for me and quickly arranged for shipping the VW to me in Alaska. Thankfully, there were no "add-ons", hidden costs, or offers for this or that. No surprises. I liked that.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tom, Thank you for the great review. We appreciate your business and look forward to working with you in the future.

great service

5.0
by Hanz on Nov 20, 2018

I just purchase my vw tiguan a week ago, Auburn vw staff was so nice, they have a great customer service. I'll recommend it to my friends......

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hanz, Thank you for your review and we appreciate your business. Enjoy your new Tiguan

Great service with Follow up

5.0
by Justin Z on Jul 14, 2018

I was looking for a used car and saw a car of interest in line. They contacted me immediately and invited me to stop by for a test drive. Upon arriving customer service was excellent and no high pressure sales. No pressure and despite the fact we did not but would definitely go back if they had the used car I was looking for. Great dealership!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Justin, Thank you for shopping with us. We appreciate you as a customer and hope in the future we can help you find that used car you are looking for.

Very Friendly

4.0
by Gordon on Dec 27, 2016

I Was shopping for a car for my son and although I didn't buy it from this dealership, I will most likely come back for my next purchase assuming they have the vehicle I'm looking for.

Customer service 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.

Auburn VW is fantastic

5.0
by vic porter on Nov 21, 2016

wow, these guys were just great. I have spent hours in dealerships buying cars over the years. I liked that I could do most everything on-line with them and show up for test drive and final paperwork. They were very relaxed in their process. No hammering by sales manager or any games, all straight forward and easy. I simply told them what I wanted for my trade, where I wanted my new payment and they did it ! Many thanks Brad . Vic Porter Puyallup. WA

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Best experience I've ever had with a dealer.

4.2
by Maggie Davis on Dec 12, 2015

I had an amazing experience this past weekend becoming a Jetta owner. My salesman, Jack, was very helpful and made me feel like he had my best interest in mind through the entire process. I've already been recommending him to my friends who may be thinking about a new car. I have purchased other cars in my past, but never have I had such a man of integrity work with me in making a decision that would be best for me!

Customer service 4.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 2.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Very helpful and curtious

5.0
by DW on Sep 28, 2014

Found a used SUV that I wanted and everyone was very helpful and service center was great and solving a problem I had..

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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