Hours of Operation
Cars on the lot
Spent 900 dollars on a diagnostic and repair.
Spent 900 dollars on a diagnostic and repair. Cash it was basically all I had. Drove off the lot and car was still broken and not to mention an engine light came on. I had never had one come on in the previous 100,000 miles. They have no explanation why the part they told me I needed did not fix my car. They only told me that I needed a more expensive one that's not available. No accountability or reassurance from anyone after telling me they would make this right
I unfortunately did not get the opportunity to purchase
I unfortunately did not get the opportunity to purchase my car from this dealership but working with Brian was the best experience I had of all of the dealerships I went to (which was alot probably close to 10 dealerships) he was not pushy he was honest, informative and most of all very respectful. The car I decided on was a 2022 atlas in the highest trim package so unfortunately it was just a really difficult car to find and ended up finding it elsewhere but I would highly highly recommend working with Brian!
Never again at this dealership.
Terrible overall buying and selling experience. Lowballed on my trade which they are selling for $3,150 more than they gave me after negotiation. No follow-up after requested information and promises after sale. They didn't even offer to install the plates when they arrived.
Just bought a 2121 Passat, great car, wonderful service...
Just bought a 2121 Passat, great car, wonderful service from Brian and Loren, highly recommended buying a car at Auburn VW..
You have been warned. This place is a ripoff and customer...
You have been warned. This place is a ripoff and customer service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for with no ask. Just save your time and money and avoid this place at all cost unless you want your car to be trashed like mine.
This was my second time back to buy a car from Michael,...
This was my second time back to buy a car from Michael, he is the best. There ended up being some major unforseen issues on my second purchase but nothing anyone could prevent. Would recommend Michael to anyone looking for a vehicle, transparency,and some good laughs.
Received an email that clearly states that I have an...
Received an email that clearly states that I have an appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a nice drive to Auburn FOR NOTHING!!! Not very good service or communication!
One of the best experience I had. Michael and Dwight...
One of the best experience I had. Michael and Dwight helped me with the car. The made my purchase a cake walk. Thanks guys and thanks Volkswagen Auburn. I definitely recommend this showroom.
The general manager called and tried to help me with the...
The general manager called and tried to help me with the situation but we couldn’t come to any type of agreement the trade in value they were giving me was only benefiting them and it wasn’t even KBB. I wouldn’t recommend this dealer
I live in northern Arizona and needed help on a parts...
I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos to your Parts department Guys, from AZ.