Auburn Volkswagen

4.0

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–7:30pm
Wednesday
10:00am–7:30pm
Thursday
10:00am–7:30pm
Friday
10:00am–7:30pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

0 cars available
See all Cars

Dealership reviews

4.0
Rating and reviews of Auburn Volkswagen are from Cars.com and DealerRater.com

70 reviews

Spent 900 dollars on a diagnostic and repair.

1.0
by Victor Kruger on Jun 28, 2022

Spent 900 dollars on a diagnostic and repair. Cash it was basically all I had. Drove off the lot and car was still broken and not to mention an engine light came on. I had never had one come on in the previous 100,000 miles. They have no explanation why the part they told me I needed did not fix my car. They only told me that I needed a more expensive one that's not available. No accountability or reassurance from anyone after telling me they would make this right

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I unfortunately did not get the opportunity to purchase

5.0
by Johanna Vigil on Mar 29, 2022

I unfortunately did not get the opportunity to purchase my car from this dealership but working with Brian was the best experience I had of all of the dealerships I went to (which was alot probably close to 10 dealerships) he was not pushy he was honest, informative and most of all very respectful. The car I decided on was a 2022 atlas in the highest trim package so unfortunately it was just a really difficult car to find and ended up finding it elsewhere but I would highly highly recommend working with Brian!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Never again at this dealership.

1.0
by Michael Henning on Jan 10, 2022

Terrible overall buying and selling experience. Lowballed on my trade which they are selling for $3,150 more than they gave me after negotiation. No follow-up after requested information and promises after sale. They didn't even offer to install the plates when they arrived.

Customer service 2.0 Buying process 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Just bought a 2121 Passat, great car, wonderful service...

5.0
by r120leach on Oct 26, 2021

Just bought a 2121 Passat, great car, wonderful service from Brian and Loren, highly recommended buying a car at Auburn VW..

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

You have been warned. This place is a ripoff and customer...

1.0
by Murick74 on Aug 19, 2021

You have been warned. This place is a ripoff and customer service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for with no ask. Just save your time and money and avoid this place at all cost unless you want your car to be trashed like mine.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This was my second time back to buy a car from Michael,...

4.5
by lindseymedema on Aug 10, 2021

This was my second time back to buy a car from Michael, he is the best. There ended up being some major unforseen issues on my second purchase but nothing anyone could prevent. Would recommend Michael to anyone looking for a vehicle, transparency,and some good laughs.

Customer service 3.0 Overall experience 5.0 Does recommend this dealer.

Received an email that clearly states that I have an...

1.8
by Tukken on Aug 04, 2021

Received an email that clearly states that I have an appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a nice drive to Auburn FOR NOTHING!!! Not very good service or communication!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

One of the best experience I had. Michael and Dwight...

5.0
by Murty.tln on Jul 29, 2021

One of the best experience I had. Michael and Dwight helped me with the car. The made my purchase a cake walk. Thanks guys and thanks Volkswagen Auburn. I definitely recommend this showroom.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The general manager called and tried to help me with the...

2.0
by Drew on May 13, 2021

The general manager called and tried to help me with the situation but we couldn’t come to any type of agreement the trade in value they were giving me was only benefiting them and it wasn’t even KBB. I wouldn’t recommend this dealer

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

I live in northern Arizona and needed help on a parts...

5.0
by schwarcz3 on Apr 22, 2021

I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos to your Parts department Guys, from AZ.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.