Auburn Volkswagen

4.0

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–7:30pm
Wednesday
10:00am–7:30pm
Thursday
10:00am–7:30pm
Friday
10:00am–7:30pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

42 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Auburn Volkswagen are from Cars.com and DealerRater.com

69 reviews

I unfortunately did not get the opportunity to purchase

5.0
by Johanna Vigil on Mar 29, 2022

I unfortunately did not get the opportunity to purchase my car from this dealership but working with Brian was the best experience I had of all of the dealerships I went to (which was alot probably close to 10 dealerships) he was not pushy he was honest, informative and most of all very respectful. The car I decided on was a 2022 atlas in the highest trim package so unfortunately it was just a really difficult car to find and ended up finding it elsewhere but I would highly highly recommend working with Brian!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Never again at this dealership.

1.0
by Michael Henning on Jan 10, 2022

Terrible overall buying and selling experience. Lowballed on my trade which they are selling for $3,150 more than they gave me after negotiation. No follow-up after requested information and promises after sale. They didn't even offer to install the plates when they arrived.

Customer service 2.0 Buying process 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Just bought a 2121 Passat, great car, wonderful service...

5.0
by r120leach on Oct 26, 2021

Just bought a 2121 Passat, great car, wonderful service from Brian and Loren, highly recommended buying a car at Auburn VW..

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

You have been warned. This place is a ripoff and customer...

1.0
by Murick74 on Aug 19, 2021

You have been warned. This place is a ripoff and customer service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for with no ask. Just save your time and money and avoid this place at all cost unless you want your car to be trashed like mine.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This was my second time back to buy a car from Michael,...

4.5
by lindseymedema on Aug 10, 2021

This was my second time back to buy a car from Michael, he is the best. There ended up being some major unforseen issues on my second purchase but nothing anyone could prevent. Would recommend Michael to anyone looking for a vehicle, transparency,and some good laughs.

Customer service 3.0 Overall experience 5.0 Does recommend this dealer.

Received an email that clearly states that I have an...

1.8
by Tukken on Aug 04, 2021

Received an email that clearly states that I have an appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a nice drive to Auburn FOR NOTHING!!! Not very good service or communication!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

One of the best experience I had. Michael and Dwight...

5.0
by Murty.tln on Jul 29, 2021

One of the best experience I had. Michael and Dwight helped me with the car. The made my purchase a cake walk. Thanks guys and thanks Volkswagen Auburn. I definitely recommend this showroom.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The general manager called and tried to help me with the...

2.0
by Drew on May 13, 2021

The general manager called and tried to help me with the situation but we couldn’t come to any type of agreement the trade in value they were giving me was only benefiting them and it wasn’t even KBB. I wouldn’t recommend this dealer

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

I live in northern Arizona and needed help on a parts...

5.0
by schwarcz3 on Apr 22, 2021

I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos to your Parts department Guys, from AZ.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I hate leaving bad reviews. I usually avoid it at all...

1.6
by Jeff B on Nov 18, 2020

I hate leaving bad reviews. I usually avoid it at all costs but this one has caused me financial pain in a hard time while my wife is pregnant.I was buying this car to have a four door for our baby that's due in June and now we are spending money on fixing a car that already cost us 20k (estimated 3k minimum in repairs) Please read this and know they have deleted my review off their website. If you are going to buy a USED car from them take it to a 3rd part mechanic and have it fully inspected. Save yourself from what I am experiencing. Within driving 1200 miles my new to me car is has gone through 4 quarts of oil. It is burning about as much as its leaking. I checked the coolant, oil, suspension, interior, paint, glass, wheels for cracks as they were all curbed but i did not get down on the ground and check the back of the engine. I always do but for some reason this time i didn't. HUGE MISTAKE. its covered in oil - rear main seal, valve guide seals and with how much oil is plastered all over the back of the car every time i drive turbo seals. Parts + labor ill be well over 3k on top of just buying the car. I will repeat this. PLEASE HAVE YOUR USED CAR CHECKED AT A 3RD PARTY MECHANIC NOT TIED TO THE DEALERSHIP TO SAVE YOURSELF HAVING TO FIX STUFF THEY SHOULD HAVE CAUGHT. I gave up on trying to buy 2 cars and trading 2 in and settled on just the blue 2013 R that when i called and said i'm ready to put the down payment on they had a couple there test driving it. Well thats fine im thinking, my credit has already been ran and i was approved for the car ready to put the down payment on it but their rule is its whoever is there at the dealership. So you can have your credit ran and be ready for the down payment but if someone is there test driving they give them the go ahead regardless of where you are at in your buying process. Was told by the sales rep that it happens all of the time and its out of his hands. That management made that rule up? Then goes on to tell me that he has had a car bought while someone was on a test drive (the reverse of what happened to me) so no constancy. my fault i guess because i had to wait two times for the guy i was working with to be back from his weekend instead of passing off the sale to a different employee.... They sent me a (please let us make this right) email after i left the review on their website that they deleted. Reading through their service department complaints I don't see how me driving 202 miles to drop my car off. driving 202 back and then another 202 back up there to hope they fixed everything that should have been fixed before selling the car makes any sense. I bought a used car at Auburn VW in Washington and i 100% regret it.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
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