Hours of Operation
Cars on the lot
They obviously like to play games.
I contacted them about a particular vehicle I was interested in buying and I asked them a legitimate question about the vehicle. Rather than answer my question they kept sending me emails asking questions about me. Had I known this is how they'd respond to me I never would've contacted them to begin with.
I am disappointed to hear about your recent experience with us. We strive for excellent customer service in everything that we do and obviously we failed. Please contact our sales manager Barry Labman at 904-642-0200 if we can try again to help you!
Poor Service and Many Different Stories
Attempted to buy a used Mercedes from this dealer from out of state. Agreed on price. Then, dealership would not return messages, slow to return messages, did not want to wait for a pre-inspected by a certified Mercedes mechanic (buyer was paying for it), would not let buyer pay cash in full before pick-up, would not take a deposit to reserve the car, spoke to multiple sales people including two managers who all gave different stories on why I could not get the vehicle. Questionable business practices and disrespectful over text messages.
Excellent Service Department
I love this dealership. The staff is friendly and professional. The facility is always clean and comfortable. My vehicle is always returned to me cleaner than it was when I brought it to the dealership.
I brought my car in for routine maintenance and really enjoyed my visit there. They always make me feel at home. Very quick and reasonable.
Quick oil change
Oil change was quick and they washed and vacuumed my car. I was there for only about an hour. I highly recommend this dealership and will always use them to service my car.
This is a great group to work with. The customer service from start to finish was awesome. I HATE buying a car, but they made the buying process and my first service AWESOME!
Great Service Department
Regular Service visit, everything was done when promised and my vehicle was returned clean. The service associates were friendly and helpful, the facility was clean with amenities.
Absolute Perfect Experience
Paul was absolutely the best sales person I’ve ever dealt with. He listened to my needs and worked with me to get me in the perfect car for me. To say I am grateful is beyond belief.
Best service ever! The facility was great and everything was sparking clean! The staff was very friendly and extremely helpful! I totally recommend it to friends and family!
Unexpected service needed
Incredible service- loaner available for the duration of the repair. Dropped in for an appointment and they were able to repair immediately. Excellent customer service experience!