Arrow Motors

4.9

Hours of Operation

Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–5:30pm
Sunday
Closed

Sales Team

Shawn  Swingle headshot

Shawn Swingle

Dedicated Salesman 5.0 (162 Reviews)
Dealer Experience 35 years
Dealership Experience 13 years
Mike Cianci headshot

Mike Cianci

GM 4.4 (13 Reviews)
Dealer Experience 37 years
Dealership Experience 37 years
Alexander Cintron headshot

Alexander Cintron

Sales Associate (13 Reviews)
Dealer Experience 11 years
Dealership Experience 11 years

Cars on the lot

81 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Arrow Motors are from Cars.com and DealerRater.com

190 reviews

Shawn was friendly, transparent and my idea of a perfect

5.0
by Nissanvan on Sep 27, 2022

Shawn was friendly, transparent and my idea of a perfect salesman. He knew when to interact and when to just stand back and not push. Would definitely recommend Arrow.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My first time financing my car and Shawn was very nice

5.0
by Moniquerichardson411 on Sep 17, 2022

My first time financing my car and Shawn was very nice and helpful did not give up even when everything was going wrong he did more than his job very good sales man he mad me feel like I knew him before I will recommend everyone to come to arrow motors and ask for Shawn he is the best

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Shawn was very very attentive to my needs and my wants,

5.0
by Brittany.edler on Aug 13, 2022

Shawn was very very attentive to my needs and my wants, He actually knew exactly what I needed from our conversation over the phone. Rob also worked diligently to get me and my mom the best loan that worked for my personal situation.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Shawn got me into a car when no one could.

5.0
by Williamsdymond78 on Aug 07, 2022

Shawn got me into a car when no one could. So I’m grateful for that! give them a try!!! Would definitely recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Arrow Motors, stay away from this dealer

1.0
by Fernando on Jul 18, 2022

It's never too late to do a great review of a bad company and this company has the name Arrow Motors. We purchased a 2015 BMW X5 Diesel from Arrow Motors at the end of November 2021. In order for us to have the financing approved it was required that we also purchase an extended warranty and GAP insurance and that was done. On the way back to our house we noticed a big noise in the engine and the next day we reported the problem to Arrow who immediately denied having responsibility for the warranty given by the dealer because we bought an extended warranty from AUL Corporation which was responsible for the warranty. We were also told that as it was a recent purchase we should wait around 30 days to file a claim with AUL Corporation. During this period we looked for a repair facility that could identify the problem. We paid for a report and it was identified that the problem was Time Chain and that this repair would cost around $9,000.00. We again informed Arrow Motors about this report and they again advised to wait the 30 days and open a claim with the Insurance Company. We waited and left the car at another mechanic that did repairs on cars with diesel engines. This Shop made a car repair quote of $7,000.00 and upon being informed that we would use AUL Corporation as insurance, it declined the process. And so it was in other mechanics shop and even a BMW Dealer. None accepted to work with AUL. The car started to have other problems such as spending engine oil every 300 miles, requiring 1 liter of oil. All these stages of problems were reported to Arrow Motors and they initially promised to help pay for the car repair costs and then went back and didn't even answer our calls, texts and emails. In short, we bought a car from Arrow Motors, we were forced to buy the extended warranty, we were promised help or support to solve the problem and at the end of this history of problems we had to pay $7,200.00 to solve the problem of the car. Neither Arrow Motors, AUL Corporation nor Westlake Bank (we tried to return the car and cancel the financing) took responsibility for the problem. So don't trust these companies named Arrow Motors, AUL Corporation and Westlake Bank. They are companies that do not deserve trust and reliability..

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Fernando, there’s a couple parts to this review that aren’t true. After the sale, you had then taken the vehicle to over 4 mechanic shops trying to find a problem. After 4 mechanics couldn’t diagnose a problem, you finally found a mechanic who would - the 5th time around. After you had a diagnosis, you then came back to us and asked us for assistance in helping repair the vehicle. We told you we would help, but we needed our mechanic to take a look at the vehicle to provide further assistance because you came to us with a $9000 repair quote and then said “I think my friend can do it for $4000, can you split it” and were just looking for a check, but you never brought the vehicle to us. We even offered to switch the vehicle for a 2014 BMW X5 diesel with over 30,000 less miles for the same price if you felt you weren't satisfied with the one you purchased, but you insisted on keeping the one you originally had bought. As for the “forced” extended warranty - before you had bought the car you were given two payment options: one with a warranty and one without. You said “for $25 difference I’ll take the warranty.” The warranty company has proper channels that need to be addressed before a claim can be approved. As per our discussion neither you nor your mechanic were willing to go through the proper steps in order to successfully submit the claim. Again, as stated to you at the time of purchase this warranty will cover failed components and timing chain was included in that coverage but you were looking to have it replaced in preventative maintenance on a still functioning component which warranty does not cover. We tried to work with you in the beginning, as all that was needed was for the car to be brought back to us to confirm the diagnosis, but you were never able to do it, you even came yourself, but left the vehicle home. Unfortunately, here comes a negative review 8 months after the sale with completely inaccurate information

It's never too late to do a great review of a bad company

1.0
by ffelicio.sp on Jul 17, 2022

It's never too late to do a great review of a bad company and this company has the name Arrow Motors. We purchased a 2015 BMW X5 Diesel from Arrow Motors at the end of November 2021. In order for us to have the financing approved it was required that we also purchase an extended warranty and GAP insurance and that was done. On the way back to our house we noticed a big noise in the engine and the next day we reported the problem to Arrow who immediately denied having responsibility for the warranty given by the dealer because we bought an extended warranty from AUL Corporation which was responsible for the warranty. We were also told that as it was a recent purchase we should wait around 30 days to file a claim with AUL Corporation. During this period we looked for a repair facility that could identify the problem. We paid for a report and it was identified that the problem was Time Chain and that this repair would cost around $9,000.00. We again informed Arrow Motors about this report and they again advised to wait the 30 days and open a claim with the Insurance Company. We waited and left the car at another mechanic that did repairs on cars with diesel engines. This Shop made a car repair quote of $7,000.00 and upon being informed that we would use AUL Corporation as insurance, it declined the process. And so it was in other mechanics shop and even a BMW Dealer. None accepted to work with AUL. The car started to have other problems such as spending engine oil every 300 miles, requiring 1 liter of oil. All these stages of problems were reported to Arrow Motors and they initially promised to help pay for the car repair costs and then went back and didn't even answer our calls, texts and emails. In short, we bought a car from Arrow Motors, we were forced to buy the extended warranty, we were promised help or support to solve the problem and at the end of this history of problems we had to pay $7,200.00 to solve the problem of the car. Neither Arrow Motors, AUL Corporation nor Westlake Bank (we tried to return the car and cancel the financing) took responsibility for the problem. So don't trust these companies named Arrow Motors, AUL Corporation and Westlake Bank. They are companies that do not deserve trust and reliability..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Fernando, there’s a couple parts to this review that aren’t true. After the sale, you had then taken the vehicle to over 4 mechanic shops trying to find a problem. After 4 mechanics couldn’t diagnose a problem, you finally found a mechanic who would - the 5th time around. After you had a diagnosis, you then came back to us and asked us for assistance in helping repair the vehicle. We told you we would help, but we needed our mechanic to take a look at the vehicle to provide further assistance because you came to us with a $9000 repair quote and then said “I think my friend can do it for $4000, can you split it” and were just looking for a check, but you never brought the vehicle to us. We even offered to switch the vehicle for a 2014 BMW X5 diesel with over 30,000 less miles for the same price if you felt you weren't satisfied with the one you purchased, but you insisted on keeping the one you originally had bought. As for the “forced” extended warranty - before you had bought the car you were given two payment options: one with a warranty and one without. You said “for $25 difference I’ll take the warranty.” The warranty company has proper channels that need to be addressed before a claim can be approved. As per our discussion neither you nor your mechanic were willing to go through the proper steps in order to successfully submit the claim. Again, as stated to you at the time of purchase this warranty will cover failed components and timing chain was included in that coverage but you were looking to have it replaced in preventative maintenance on a still functioning component which warranty does not cover. We tried to work with you in the beginning, as all that was needed was for the car to be brought back to us to confirm the diagnosis, but you were never able to do it, you even came yourself, but left the vehicle home. Unfortunately, here comes a negative review 8 months after the sale with completely inaccurate information.

Again Arrow Motors lies. AND THE WORST, THERE'S NO SHAME TO LIE DISCARDLY "After the sale, you had then taken the vehicle to over 4 mechanic shops trying to find a problem. After 4 mechanics couldn't diagnose a problem, you finally found a mechanic who would - the 5th time around. After you had a diagnosis We told you we would help, but we needed our mechanic to take a look at the vehicle to provide further assistance because you came to us with a $9000 repair quote and then said “I think my friend can do it for $4000, can you split it” and were just looking for a check, but you never brought the vehicle to us. We even offered to switch the vehicle for a 2014 BMW X5 diesel with over 30,000 less miles for the same price if you felt you weren't satisfied with the one you purchased, but you insisted on keeping the one you originally had bought." Arrow lies when it says that I took the vehicle to 4 mechanics and that I presented a cost of $9,000.00 to repair the vehicle. What I presented was a report that informs the problem and the cost of this repair can be up to $9,000.00. Another lie is that the car was taken to 4 mechanics. The problem is that the car has a diesel engine and the repair would be paid for by an insurance company and most mechanics do not work with insurance companies. Another lie is that I was offered a car to exchange for this one I bought from Arrow. If they had offered I would have switched right away and not waited 7 months to resolve a problem that Arrow should have fixed. What to expect from a dealer like Arrow who doesn't have the ability to deliver a car with the correct keys, without having changed the engine oil, with water leaking in the doors, with bad tires, with the timing chain with problems, with seat heating problems and an endless list of problems that have been solved by me. One more lie I told my friend could fix the car problem for $4,000.00. If it was just this amount I would have paid instead of begging Arrow for help. I even paid now in July 2022 $7,500.00 to repair the vehicle. Regarding the extended warranty, they offered and conditioned the financing to this service. So much so that when I asked to claim the Arrow warranty I was denied and the responsibility passed to the insurance company AUL Corporation. Unlike Arrow Motors, I have all proof of purchase for parts, oil change (they delivered the car without engine oil), tires, text messages sent to consultant Alex, proof of phone calls, email sent to Westlake Financial trying to cancel the financing and return the car to Arrow Motors. Unfortunately, the car sales market has companies like Arrow who lie, who do not fulfill their obligations, who are scammers. Arrow Motors is not a reliable company, especially when they respond with lies. Stay as far away from this bad company as possible, they are scammers.

Always a wonderful experience.

5.0
by Nionveronica on Jul 07, 2022

Always a wonderful experience. We get all our cars from Arrow. They make it so easy and work with us as people not as buyers. All 3 men are sweet and knowledgeable. I’d recommend this dealership any day.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Straight to the point, transparent, helpful, and very

5.0
by Olivia on Jun 25, 2022

Straight to the point, transparent, helpful, and very friendly! That’s how I would describe Shawn at Arrow Motors!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had a great experience at arrow motors.

5.0
by Titans9537 on Jun 18, 2022

I had a great experience at arrow motors. The whole process was very fast and professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My whole family has bought cars from Arrow so it was my

5.0
by Stephanie Ambrosino on Jun 16, 2022

My whole family has bought cars from Arrow so it was my only choice and a great choice and Shawn was the best he met me a few months prior and knew exactly what car I would like. And went above and beyond to make me happy!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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