Hours of Operation
Cars on the lot
Your Job was Excellent!
Your Job was Excellent! Communication was nothing problems. Nice understanding & quick answering. Great! Thank you so much for your team’s efforts!
Jeoung, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Benson has always kept me aware of any issues or future
Benson has always kept me aware of any issues or future service needed when I’ve brought my car in for repairs.
It's great to hear that Benson was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Nissan!
Love the staff !
Love the staff ! Everyone very helpful and knowledgeable. Highly recommend this dealership! The Nissan Rouge is a great car!
Jan, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new Rogue! Thank you again for choosing Arlington Nissan, we look forward to having you as one of our valued customers for many more years to come!
Great service done by Kiah McGee.
Great service done by Kiah McGee. He is super helpful and ensure the customer is satisfied. Thank you for the great service, Kiah!!
xxxx, Kiah and our team appreciate your business and our team looks forward to serving you again soon!
Job not done right when caliper was done.
Job not done right when caliper was done. Had to replace both calipers , rotors and pads because of the unbalanced of the calipers. Bottom line is Nissan should’ve replaced both not one.
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
It took two hours to do a scheduled oil change with
It took two hours to do a scheduled oil change with appointment. (At 8:00 am) The waiting area, children's area and the showroom were dirty and worn out. I sent an email describing the scene and my concerns. I got two responses one by text asking if I wanted to schedule a service appointment and a call saying they saw I sent a request on new car sales. So no one really read my email. I don't think this dealership really has any eye for customer experience. The service rep was really nice. Even though I prepaid for a service package I'm thinking maybe I won't go back. If this is the showroom and service area experience, I wonder what going on in the garage?
Ronald, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Muy amables y atentos me ayudaron conforme a mi
Muy amables y atentos me ayudaron conforme a mi presupuesto algo que no encontré en otro lugar los recomiendo al 100%
Brenda, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Nissan.
maintenance on my car was done here for the first 7 years
maintenance on my car was done here for the first 7 years Then i switched to an auto mechanic because you were recommending expensive repairs that a 2nd opinion didn't agree with
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.
I always receive good service from this dealer in the
I always receive good service from this dealer in the time estimated by service advisor.
Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!
Honest. Clear explanations. Clean environment. Work done well. Fast turnaround. Honore my reservation. Got it right
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.