Arlington Nissan

4.4

Hours of Operation

Service
Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Brian Weisbond headshot

Brian Weisbond

Service Advisor 4.9 (84 Reviews)
Benson Bansil headshot

Benson Bansil

Service Advisor 4.9 (76 Reviews)
Kiah McGee headshot

Kiah McGee

Service Advisor 4.8 (54 Reviews)

Cars on the lot

156 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Arlington Nissan are from Cars.com and DealerRater.com

1163 reviews

It took two hours to do a scheduled oil change with

1.0
by RONALDLAMPERT on Jul 04, 2022

It took two hours to do a scheduled oil change with appointment. (At 8:00 am) The waiting area, children's area and the showroom were dirty and worn out. I sent an email describing the scene and my concerns. I got two responses one by text asking if I wanted to schedule a service appointment and a call saying they saw I sent a request on new car sales. So no one really read my email. I don't think this dealership really has any eye for customer experience. The service rep was really nice. Even though I prepaid for a service package I'm thinking maybe I won't go back. If this is the showroom and service area experience, I wonder what going on in the garage?

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Ronald, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Muy amables y atentos me ayudaron conforme a mi

5.0
by BRENDAMARIN73 on Jul 01, 2022

Muy amables y atentos me ayudaron conforme a mi presupuesto algo que no encontré en otro lugar los recomiendo al 100%

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Brenda, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Nissan.

maintenance on my car was done here for the first 7 years

3.0
by slstjohn26 on Jun 27, 2022

maintenance on my car was done here for the first 7 years Then i switched to an auto mechanic because you were recommending expensive repairs that a 2nd opinion didn't agree with

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

I always receive good service from this dealer in the

4.0
by Bob on Jun 26, 2022

I always receive good service from this dealer in the time estimated by service advisor.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!

Honest.

5.0
by TNTTGD on Jun 23, 2022

Honest. Clear explanations. Clean environment. Work done well. Fast turnaround. Honore my reservation. Got it right

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mo1458

5.0
by Maria Ohman on Jun 23, 2022

I thought I was waiting for my oil change but I was told I had set it up online as a drop off by mistake. I offered to come back since it was close to their leaving for the day but they said they could do it along with a tire rotation. I was very impressed. Great service department

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, Maria. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Arlington Nissan has always been an excellent place for

5.0
by MIKE.ROGERS1 on Jun 22, 2022

Arlington Nissan has always been an excellent place for service of my Nissan vehicles and their personnel are very helpful.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Mike, and don't hesitate to let us know if we can be of further assistance.

Very nice and helpful staff member named Benson.

5.0
by Teresa on Jun 20, 2022

Very nice and helpful staff member named Benson. Thank you Benson for helping me with my last visit.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Benson to be a positive one at Arlington Nissan. Please don't hesitate to reach out if you need anything else.

Excellent customer service and friendly staff.

5.0
by FIVEO257 on Jun 15, 2022

Excellent customer service and friendly staff. When I bring my vehicle in they explain what’s wrong and how much it will cost me and when it will be finished. When I pick my vehicle up from the service department my vehicle is always washed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Provides Fast accurate service.

5.0
by pascalis_shiakallis on Jun 11, 2022

Provides Fast accurate service. Knows the customers need well. Proactive in repairs and service suggestions.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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