Arlington Acura in Palatine

4.7

Hours of Operation

Service
Monday
7:30am–7:30pm
Tuesday
7:30am–7:30pm
Wednesday
7:30am–7:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:00am–7:00pm
Sunday
Closed

Sales Team

Mark Neitzke headshot

Mark Neitzke

Assistant Service Manager 4.9 (318 Reviews)
Aamer  Ali headshot

Aamer Ali

Service Advisor 4.8 (303 Reviews)
Christopher Clark headshot

Christopher Clark

Assistant Service Manager 4.9 (229 Reviews)

Cars on the lot

140 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Arlington Acura in Palatine are from Cars.com and DealerRater.com

1440 reviews

Service was very helpful and friendly.

5.0
by DITAG on May 23, 2022

Service was very helpful and friendly. They kept me informed and were able to get me in quickly

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

Never a bad experience here.

5.0
by Matt on May 20, 2022

Never a bad experience here. Aamer always goes above and beyond to make sure everything is running smooth with my car. Staff is extremely friendly!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Matt, thank you for the kind words for Aamer and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Everyone is very friendly and helpful with a smile that

5.0
by GKOUJ119 on May 20, 2022

Everyone is very friendly and helpful with a smile that is why I continue to go to Palatine Acura.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Amazing service and quality vehicles

5.0
by Stacie Vickers on May 18, 2022

My sales consultant, Steve, did a great job making sure I chose a car that was perfect for me, and at a very reasonable price. Since then I have chosen to utilize their service department and they have been very helpful and professional. Everyone I have encountered at this dealership has gone above and beyond for me.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to write this review, Stacie. Our customers are our top priority and your feedback is greatly appreciated. All of us at Arlington Acura in Palatine are glad to have you as a customer!

Great communication from staff.

4.0
by rvenuto1 on May 18, 2022

Great communication from staff. Car was cleaned well including interior windows. Confidence that car was well cared for. Price was high for a maintenance service. Long wait to pick up car after it was ready and I had to ask again for it to be brought out.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

Service is consistently good and the people are great.

5.0
by Frank C on May 18, 2022

Service is consistently good and the people are great. Mark is very knowledgeable and helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your excellent review, Frank! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

the service was good were told what we needed the only

2.0
by CEPURANJOYCE on May 17, 2022

the service was good were told what we needed the only thing is when I had battery issues and to be there about 15 to 20 minutes after 5:00 the service techs were gone when I needed to stay at least that long

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Love working with a crew that understands your needs as

5.0
by WENDAHUNT on May 17, 2022

Love working with a crew that understands your needs as well as my car. I can always just call for car codes that are alarming and concerns I have. Love this dealership service staff.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Very professional, everything was explained before I

5.0
by LISAGINSBURGH on May 17, 2022

Very professional, everything was explained before I approved the unanticipated work. Had to get a loaner from Enterprise since none were available but the dealership drove me over and I returned it at Acura.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It has been a pleasure serving you. Quality customer service is always our number one priority, Lisa, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

Superb service!

5.0
by KIRILL.ABX on May 16, 2022

Superb service! Quick service and loaner car was available, recommend! Was able to schedule service quickly as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your business and our team looks forward to serving you again soon!

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