Archer Volkswagen

4.3

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00am
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
9:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

104 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Archer Volkswagen are from Cars.com and DealerRater.com

109 reviews

Horrible customer service

1.0
by Lance on Mar 23, 2018

Sent emails and called about pictures of a vehicle that was listed. Never got the pictures. Did not buy from here. Found the car i wanted at another dealer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Truck

5.0
by Humberto rios on Nov 07, 2017

Goodservice....................,,.,,:::::::::,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,;;;,;,,,;; ;;;,,,:.:.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Terrible Customer Service

1.0
by vwpurchase on Oct 17, 2017

We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I looked at the car on July 22. It took until August 2 to complete the paperwork on their end and to complete the purchase of the car. During the paperwork process, the price of the car increased several times with them trying to sneak in different charges and warranties. During negotiation, our salesperson promised to order us a paint touch up pen and mail it to us. After numerous phone calls, emails and stopping by the dealership, it is six weeks later and we still do not have the promised touch up paint. I also had to go to the dealership to pick up the license plates because they did not mail them to us in a timely manner. I would NEVER work with this dealership and especially not the salesperson, Matt Collins, again.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Trading in Vehicle

1.0
by Jose M on Aug 14, 2017

As a returning customer, I was very disappointed the way I was treated. I went to trade in my car to purchase a new one. Staff or finance manager was not giving the actual trade in value for my vehicle. My vehicle is 2015 in great conditions being given a very low trade in value. Very below the actual trade in value. I guess vw vehicle do not hold their value according to the salesperson and finance manager. Like the finance manager said, " It is what it is".

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

What buying should be

5.0
by Hieu Nguyen on Jun 21, 2017

After dealing with several dealerships and being burned by one, I met Matt Collins who was extremely helpful and genuine. I told him my experiences and that I do not want to play any games. We were in at 12:30 and driving home with the car by 3:30. This is the smoothest transaction ever. When I have to buy another car I hope to deal with Matt Collins and recommend anyone to ask for Matt Collins.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Buying a new car

5.0
by Richard Fazzio on Apr 17, 2017

My wife and I recently bought a 2017 Volkswagen Passat from Archer Volkswagen and we could not be happier. The Assistant Sales Manager Josh Davies, who helped us with the sales process was an excellent sales person to deal with. He was extremely knowledgeable, very friendly and honest. We really enjoyed dealing with Josh who made our car buying experience a very pleasant one. In most cases, buying a new car can be such a hassle, but for us there was no hassle, actually like we said it was pleasant. Thank you Josh for making our car buying experience enjoyable.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Absolutely the Best Auto Buying Experience EVER!!!

5.0
by D Branham on Jun 12, 2016

My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely. The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did. Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me. In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice. C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Owesome service

4.6
by Jorge C on Mar 12, 2016

This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on Hwy 59. I was there back in December just to look but did not expect to buy a car. My salesperson, Alex was easy to work with, and the Sales Manager Matthew was very professional, no hassles and easy to communicate. So they helped me a lot on the deal that lead me to buy the 2012 Audi A4. After all the car needed minor things to be fixed which they corrected immediately and without question. A+

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Poor Customer Service

2.8
by Brian on Jun 16, 2015

So very impressed when I purchased my VW a week and a half ago, until I was told that I couldn't take my vehicle home the same day; it would have to be kept to repair issues I identified until the next 1 or 2 business days. After I had to harass them for information (they didn't keep track of my vehicle or stay in touch with me), I was finally told I could pick up my car yesterday. I arrived to realize that my promise on behalf of the GM to have my vehicle ready for me when I arrived was false because nobody actually knew where my car or the keys were. I had to wait for 45 minutes. When it finally appeared, it was dirtier than when I test drove it (to include exploded soda in the back and black fingerprints in the front), although they swore that it had just come from being detailed. I drove around back to have this issue addressed after being told by my salesperson that he would get someone there immediately. 5 people walked by, asked if I was okay, and then responded that it wasn't their job and walked off. I waited in the rain for another 45 minutes for someone to appear as promised. It never happened so I left. With only one key because the other mysteriously disappeared. What started out as the best buying experience ever has turned into a nightmare.

Customer service 1.0 Buying process 5.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Brian, I sure do hate to hear this. I want to apologize for our staff not being prepared to help you in the manner that you deserve as a customer who did business with us. I can assure you that The GM was not aware of this because that is me and I was unfortunately on vacation when you picked up your car. Please let me know what we can do to fix this issue for you. Thanks Jeremy

best service

5.0
by akber on May 02, 2014

i bought a used truck from archer vw i had very good expirence best customer service there service staff is very helpful.used car sales manger is very nice person. overall there sevice 5 star

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.