Arapahoe Hyundai

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

99 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Arapahoe Hyundai are from Cars.com and DealerRater.com

8511 reviews

So bad I wish I could give them less than one star.

1.0
by virginiarussell on May 10, 2022

So bad I wish I could give them less than one star. Albert, Marcus, Phil and Vincent will say anything to close a sale. Marcus blatantly lied and explicitly told me that the Santa Fe I leased had the safety breaking system. Then, Marcus told Albert that I selected that SUV because of my budget. I very clearly told Marcus, Phil and Vincent exactly what I wanted and budget was not even relevant. Safety was my only priority. They behaved like a slimy used car salesman - they car make Hyundai look bad.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Virginia, We appreciate you sharing your review with our team. I regret to hear that you had a negative experience with our sales team and for any miscommunication that occurred on our behalf. I would like to speak with you further about your purchase and hopefully answer any questions you may have about your purchase. I will be contacting you, but you can also reach out to me, as well. James Crowley, General Manager, 303-539-1700

There was no miscommunication. Marcus sold me a car - that did not include the only feature that I explicitly requested. You can see my purchase history. You can see the first car I leased and then totaled in an accident a few months after purchase. I had a seizure while driving on the highway and hit a concrete wall. If the vehicle did not have the safety feature in the front of the car that slowed the car down I would be dead. I told everyone in the dealership that story because I was so grateful to Hyundai- I alive because someone was smart enough to design a safety feature that saved my life. And then - when I returned within six months of wrecking my first Santa Fe, Marcus sold me a car that did not have that feature. I’ve returned to the dealership a number of times trying to exchange the car. Albert told me he talked to Marcus. Marcus said - that I told him that my purchase decision was based on price. If anyone in that dealership had an ounce of integrity - then Marcus or Albert would have said “Ms. Russell, our priority is the safety of our drivers. Our breaking safety system saved your life. If you have a tight budget, We will figure out a way to provide the exact same car, with the exact same safety features for the exact same monthly lease cost. Especially since you recently purchased your first Santa Fe just a few months ago”. If you were me, would you want to return to a dealership where the salesman lied, and then the sales manager believed his salesman- over a customer that was grateful to Hyundai to be alive? Which version of this story is accurate? Mine - I have epilepsy and want to buy the exact same car so that I don’t die if I have a seizure - or Marcus - that budget was driving my purchase decision?! This is not my first effort to get the SUV that had that safety feature. I lied about the missing break feature to my children when I got the second Santa Fe but it did not take long for them to realize that the second Santa Fe did not have that safety feature. I had to pay to Take Them To A THERAPIST because they were SCARED to drive with me for fear that I would have a seizure and crash into a brick wall killing all three of us. I went from being your biggest fan, telling my story, encouraging everyone I knew to buy a Hyundai, to complete disgust that the reputation and portrayal of unethical car salesmen is still alive and well.

My recently purchased late model Certified Pre-Owned

4.0
by Busdriver on Apr 26, 2022

My recently purchased late model Certified Pre-Owned Santa Fe was delivered without the wheel lock key, a necessity for removing the lug nuts. I was sent to the service department and Chad got right on it and gave me a new one. Great first impression; Thanks Chad!

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Dishonest and rude.

1.0
by DisgruntledColoradoBuyer on Apr 26, 2022

Dishonest and rude. If I could give less than one star I would. I contacted the sales department on line and asked for someone to call me. They never did. Two hours later I talked over chat with a sales rep to confirm that the car we wanted was on the lot and available. We submitted an online purchase for the car, ran our credit, agreed to terms, and then electronically signed a contract. We set a date and time for the pick up several days later when we could get off work. We received emails confirming and thanking us for our purchase. Before our pick up we got another email saying "sorry we couldn't help you maybe next time" so when we called as we were confused it turns out they sold the car to someone else. The salesman told me that online sales were not actually sales and that what we signed was "worth nothing". He also disclosed to me that the car had over 2K miles on it - despite being advertised as new with less than 100 miles on it and tried to convince me I was "lucky" that they sold it and that it "could have been much worse". When I asked them to rectify the situation, they would do nothing to compensate me for the experience and when I asked for a manager they would not give me one and would only transfer me to voicemail. Spend your money somewhere that values your business, respects you and treats you with integrity. This is not that kind of business. I wish I had taken down the name of the last salesman I talked to but I was so floored by their response that I failed to do so. Because I could not submit without rating an employee I selected the internet sales department by default.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We appreciate your feedback. I understand your frustration and I do apologize for the miscommunication that occurred with the purchase of a vehicle. I would like to speak with you further about this situation and if you are still in the market, hopefully help you purchase a different vehicle. Please contact me at your convenience. James Crowley, General Manager, 303-539-1700

Service dept did a great job.

5.0
by c.teal on Apr 24, 2022

Service dept did a great job. Brian Mclure was very helpful and did a great job explaining things. I would highly recommend this service dept.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

When we entered the showroom we were welcomed right away

5.0
by jpartrid801 on Mar 28, 2022

When we entered the showroom we were welcomed right away and assisted and offered refreshments and a place to sit by Van Quiett, He was very helpful and quick to respond at the dealership was the most pleasant experience we were impressed with the professionalism, helpfulness and speed in which we were helped and on our way quickly with a purchase

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Terrible customer service.

1.0
by Jamie on Mar 25, 2022

Terrible customer service. I purchased a brand new vehicle here in January & I've called several times for follow up questions (i.e. registration, warranty, etc.). I called this morning to get specifics on a title copy & the rep began yelling when I asked the same question a few times for more clarity. This is a typical dealership where they squeeze money from you & throw you aside after the sale is complete.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I found this dealership extremely helpful and

5.0
by defenseman7 on Mar 17, 2022

I found this dealership extremely helpful and professional in all respects in my dealing when purchasing my new car. Phillip guided me through the process and made it easy to understand. Subsequent visits for advice and information was met with courtesy and understanding. A very good experience dealing with this company.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

What a massive difference 2 years makes!

5.0
by dalesherman on Mar 08, 2022

What a massive difference 2 years makes! They went from being the WORST dealership I've ever dealt with to the BEST, bar none! They recently sold, the old GM was driving the place into the ground (wish I could remember his name but kind of glad I can't) and this new GM, James Crowley is pretty much EVERYTHING anyone could hope for in a GM. I had a nightmarish experience with McDonald Hyundai (don't get me started) and in sheer desperation, after reading Arapahoe was bought by a new ownership group I gave them a shot. WOW, what a difference! James was honest, he did the best he could in these tough times and got it in in a VERY reasonable time and just as I thought before taking it to those jokers at McDonald, they agreed it was a timing chain tensioner issue. Parts were an issue ( as with everything right now) but they got them in, and in 2 days had our Santa Fe purring like a kitten again! Alex in Service was AWESOME, but it started with the general tone Mr. Crowley has set there. We've bought two new Hyundai's from Arapahoe...and we have our dealership back! THANK YOU ALL for helping!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Terrible experience.

1.0
by HP on Jan 23, 2022

Terrible experience. I’m a female in her Late 50’s, did all of my research online, had an offer in hand and Arapahoe Hyundai would not honor it. I experienced the old bait and switch routine. I did everything online so that I wouldn’t have any issues. After going back and forth for a couple hours (yes, that old routine) I ended up paying more, and receiving less. Was happy to just get the heck out of there. I’ve purchased 4 Ford vehicles using online resources over the past 20 years, and never experienced a problem. Maybe because I had a husband with me, or maybe Ford just has a better work ethic. Love the car I purchased, however the experience left a lot to be desired. Now comes the “signing” of the agreement and the warranty pressure sell, (it’s now or never, it can’t be purchased after the fact”…. I ended up buying an extended warranty, I purchased it primarily for the electronics and computer based apps, I was told I’d have 60 days to cancel without penalty. Thought to myself, I’ll do my due diligence and see if it’s really something that I need. A couple days later I called the finance person (Edgar Felix) and left a vm stating I decided not to keep the warranty. I never heard back from him, left several additional vm’s, nothing. Left messages for 2 managers, nothing. Is it because I gave them a “not so stellar” review, for which the sales guy called me begging me to revise my review or he wouldn’t get paid. I called the warranty provider and they have no record of the contract. So where did my $2,499 go? It was conveniently built into my small loan, for which the dealer has been paid. Wrote an email to Hyundai corporate, and their response was… we’re sorry, but each dealership is independently owned and operated, so your best option is to try and work with them. Because that’s worked out so well so far. I’ve since decided to keep the warranty, too many electronics to be messing with in 5 years. But I have no idea where the contract is and why it hasn’t been sent in for processing by the dealership. If only someone from the dealership would call me back…..hmmm.. I am disgusted with how I’ve been treated throughout this entire process. I think I should receive a refund for the cost of the warranty and the dealer should eat the cost of the warranty, that us if the contract can ever be “found”.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your experience with us. I understand the frustration that you’ve experienced and I do apolgoize for the difficulty in getting answers to your questions about your warranty. I would like to speak with you further about your this. Please contact me at your convenience. We appreciate your business. James Crowley, General Manager, 303-539-1700

Terrible experience. I’m a female in her Late 50’s, did...

1.0
by HP on Jan 23, 2022

Terrible experience. I’m a female in her Late 50’s, did all of my research online, had an offer in hand and Arapahoe Hyundai would not honor it. I experienced the old bait and switch routine. I did everything online so that I wouldn’t have any issues. After going back and forth for a couple hours (yes, that old routine) I ended up paying more, and receiving less. Was happy to just get the heck out of there. I’ve purchased 4 Ford vehicles using online resources over the past 20 years, and never experienced a problem. Maybe because I had a husband with me, or maybe Ford just has a better work ethic. Love the car I purchased, however the experience left a lot to be desired. Now comes the “signing” of the agreement and the warranty pressure sell, (it’s now or never, it can’t be purchased after the fact”…. I ended up buying an extended warranty, I purchased it primarily for the electronics and computer based apps, I was told I’d have 60 days to cancel without penalty. Thought to myself, I’ll do my due diligence and see if it’s really something that I need. A couple days later I called the finance person (Edgar Felix) and left a vm stating I decided not to keep the warranty. I never heard back from him, left several additional vm’s, nothing. Left messages for 2 managers, nothing. Is it because I gave them a “not so stellar” review, for which the sales guy called me begging me to revise my review or he wouldn’t get paid. I called the warranty provider and they have no record of the contract. So where did my $2,499 go? It was conveniently built into my small loan, for which the dealer has been paid. Wrote an email to Hyundai corporate, and their response was… we’re sorry, but each dealership is independently owned and operated, so your best option is to try and work with them. Because that’s worked out so well so far. I’ve since decided to keep the warranty, too many electronics to be messing with in 5 years. But I have no idea where the contract is and why it hasn’t been sent in for processing by the dealership. If only someone from the dealership would call me back…..hmmm.. I am disgusted with how I’ve been treated throughout this entire process. I think I should receive a refund for the cost of the warranty and the dealer should eat the cost of the warranty, that us if the contract can ever be “found”.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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