American Imports

3.5

Hours of Operation

Sales
Monday
9:30am–6:00pm
Tuesday
9:30am–6:00pm
Wednesday
9:30am–6:00pm
Thursday
9:30am–6:00pm
Friday
9:30am–6:00pm
Saturday
9:30am–6:00pm
Sunday
Closed

Cars on the lot

44 cars available See all Cars

Dealership reviews

3.5
Rating and reviews of American Imports are from Cars.com and DealerRater.com

40 reviews

No contact

1.0
by Ashlee on Apr 14, 2015

I was never contacted about the car I was interested in buying. Took my money elsewhere.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry if you were not contacted, we do call form a 317-898-1888 number and our email is AmericanImportsIndy@gmail.com. Thank you

Lack of attentiveness or care

1.0
by Josh R. on Apr 02, 2015

I did not receive ANY feedback from dealer concerning a car I wished to purchase. Not one email/call back, They do not seem very interested in selling cars and would much rather go to a place that seems to care.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry if you were not contacted, we do call form a 317-898-1888 number and our email is AmericanImportsIndy@gmail.com. We had a customer bring this problem up to us in the office and turned out that is was sent to his spam mail, due to the effect of his settings on his email account. Thank you

AVOID THAT PLACE NO MATTER WHAT

1.0
by DIMITRI on Mar 19, 2015

Costumer service ? That doesn't exist in that place, A bunch of Amateurs trying to sell piece of crap cars for ridiculous price. Disrespectful beyond measurement. I am a college Student working towards my MBA degree and just because i had an accent the Owner of that place was treating me like i was a kid, trying to educate me about a car that i used to own and why the check engine light was on, they refused to give me carfax or anything that has to do with the car's history or even bring my mechanic to so he can check the car. AVOID THAT PLACE NO MATTER WHAT

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry if you had a bad experience with us. We share all information about our vehicle and also proved autocheck upon request. If you have anymore problems please call 317-898-1888 Thank you

Awesome car buying experience

5.0
by Robbie Davis on Mar 07, 2015

These guys are the real deal. Seriously I've found my go-to used car dealership. My wife and I spent all morning running all over the east side looking for a decent used car, this was our last stop. They're not flashy or pushy, just a good group of quality people. This is a small family owned dealership and they really treat people like a part of the family... They're super sincere and ready and willing to help you find the best car for your needs. They worked with us on the price and helped us get going the same day with our new (used) car. We're thrilled with the car and with the service we received, we'll be back and we'll also be sure to send all our friends this direction! One awesome difference we learned about these guys while talking to Jordan, something that really sets this dealership apart from the other similar ones is that they don't buy from the auto auctions, they buy trade-ins from larger new car dealerships.. Its a valuable tidbit of information because that means the dealerships look the car over, then these fellas look the cars over so you're getting a better quality used car! Not some surprise piece of crap someone payed bottom dollar for at auction.... I found that very interesting!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great place, very easy to find cars on lot

5.0
by Bill and Karon Pryor on Aug 01, 2014

We can not express high enough praise for all the workers connected with American Imports in Indy. Jeff Cork was fair to work with in every way. Thank goodness we ended our used car search with this business. Thank you Jeff and all your workers there.

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

American Imports Review

4.0
by Francis on Feb 16, 2014

This is a family company and they are very co-operative. They will spend time with you and make your buying experience very comfortable.

Customer service 4.0 Buying process 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Unhappy Customer

1.0
by Unhappy Hyundai customer on Feb 12, 2014

We called about a car that we were extremely interested in. They said that the owner had it off the lot. We then waited for the owner to bring it back and for a phone call saying it was back. In the meantime, we called and talked with the same salesman 3 times, they bumped the price of the car up $1000. And when we called a fourth time, one week from the first time we called, they had sold the car! They don't have much integrity nor do they seem friendly to work with. They also admitted to bumping all their prices up at tax time.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are sorry if you had a bad experience with us. Here at American Imports we apologize for the confusion that might have occurred, but if you would like please call us at 317-898-1888 Thank you

Request for information on a car.

1.0
by Tim car fan on Feb 08, 2014

I never received a response. I thought this was very unprofessional. If the car was no longer available then they should have indicated this or offered something for comparison. Most would do at least this.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry if you were not contacted, we do call form a 317-898-1888 number and our email is AmericanImportsIndy@gmail.com. We had a customer bring this problem up to us in the office and turned out that is was sent to his spam mail, due to the effect of his settings on his email account. Thank you

Buyers Beware!

2.5
by Alert Consurmer on Dec 27, 2013

Buyers Beware. Cars can look good but be sure to look closely under the hood. Also, this dealer will not move on asking price on some of the vehicles. Prices are much too high on most vehicles. A call to the dealer regarding price flexibility on a certain vehicle could save a lot of time.

Customer service 3.0 Buying process 2.0 Overall facilities 2.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We at American Imports always encourage calling before coming in and setting up an appointment. Thank you

Very pleased!

4.8
by Baileylady007 on Dec 23, 2013

My husband and I just recently purchased a car from American Imports. The staff was kind, laid back, and willing to work with us. We got a great car for a fantastic price! Thank you, American Imports for your service and for not going nuts when my two and four year olds were going stir crazy. :) Sincerely, A very happy customer

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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