ALM St. Louis

1.9

Sales Team

Saumil  Bhatt headshot

Saumil Bhatt

Sales (2 Reviews)
Anthony Naanos headshot

Anthony Naanos

General Manager (2 Reviews)

Cars on the lot

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Dealership reviews

1.9
Rating and reviews of ALM St. Louis are from Cars.com and DealerRater.com

9 reviews

Great experience with Ron Nolan.

5.0
by mmga1964 on Sep 24, 2022

Great experience with Ron Nolan. He bent over backwards to try to help us find the perfect car. Thanks Ron!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

We are so excited about our new 2017 Cadillac Escalade.

5.0
by jozyred on Sep 21, 2022

We are so excited about our new 2017 Cadillac Escalade. We started out with issues with our warranty, but Anthony and his staff made sure to get us taken care of. We will definitely be back for our next purchase and upgrade. The staff is very helpful and knowledgeable. They go the extra mile.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Purchased vehicle that they stated was under manufacture

1.0
by Disappointed_never customer again on Sep 07, 2022

Purchased vehicle that they stated was under manufacture warranty. Had engine light on, took it to Subaru. Vehicle had been altered and needed an additional $3,000 worth of work. Because this is MO and not IL we were not able to return vehicle. Beware!!! Sold under deceptive practices.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Beware Beware Beware They have not paid off my trade-in,

1.0
by Ripped Off on Jul 26, 2022

Beware Beware Beware They have not paid off my trade-in, causing a late fee and a ding on my credit. Told us that our state (IL) required title & tag fees, yet they took that line off during negotiations to make it appear as though we were getting a better deal. They told us that the lender would cut us a separate check for that, lender told us the dealership has to TELL the lender how much fees are in order to include it in the loan - ALM just didn't want to do the work. Now we owe DMV and have to take out a personal loan on top of our car loan. On one occasion, customer service answered the phone with a mouth full of food, "yeah - hello" only to transfer me to voicemail after voicemail. No call back, and it's been weeks. I've chatted online on the ALM site, emailed multiple people, texted with someone once, and nothing has been resolved.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

The experience we deliver is always one of our top priorities and we are gutted when these expectations aren't met. We appreciate you taking the time to let us know about this. We would like the opportunity to investigate your feedback further. Please could you contact us at feedback@almcars.com with your contact information? We will strive to resolve your issues as quickly as possible.

STOP AND THINK

1.0
by Greg F on Jul 20, 2022

STOP DON't BUY FROM THIS DEALER I HAD FINANCED A TRUCK FROM THEM SALES TAXES WAS IN WITH THE LOAN WAS SUPPOSED TO RECEIVE A CHECK FOR TAXES AND PAPER WORK IN 2 WEEKS IT HAS BIN 2 MONTHS TRY CALLING THEM EVERY TIME I CALL THEY HANG UP ON ME EVERY TIME IF THEY DO THIS TO ME WHAT WILL THEY DO TO YOU SO STOP AND THINK BEFORE YOU DEAL WITH DEALER

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

The experience we deliver is always one of our top priorities and we are gutted when these expectations aren't met. We appreciate you taking the time to let us know about this. We would like the opportunity to investigate your feedback further. Please could you contact us at feedback@almcars.com with your contact information? We will strive to resolve your issues as quickly as possible.

Nothing good to say

1.0
by Kevin on Jul 19, 2022

Bought a car, wound up bring trash. Made numerous repairs. 3 months after purchase we still had no paperwork to get it titled. They finally agreed to provide a refund. We returned the car and was told that they would have a check ready in 3 business days. A month later, no refund. No car. And no one will return a phone call. Still wont. Im trying to get a call from the corporate office now, but not much luck there either.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kevin, we appreciate you taking the time to let us know about this. We would like the opportunity to investigate your feedback further. Please could you contact us at feedback@almcars.com with your contact information? We will strive to resolve your issues as quickly as possible.

This place must be a ghetto clown show.

1.0
by real buyer on Jun 04, 2022

This place must be a ghetto clown show. Salesperson never responded backafter speaking to them like other reviewers said. Couldn't get basic questions answered as if they had something to hide but she was a hard sell on shipping the car to me sight unseen (SKETCH). No email response. No text response. Called the local number because their chat was broken and the toll free number goes straight to voicemail. The guy that answered defended the salesperson and said she had been on a two day vacation. lol. I still never got a call back. The car originated in Canada also, so like other reviewers said...warranties and titles may be an issue. No wonder the due diligence never panned out. They are probably just preying on people with the finance game who can't afford to shop around with the professionals in the industry. CHECK THE TITLE HISTORY, ASK TO SEE THE TITLE IN-HAND, AND GET YOUR OWN FINANCING.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

This place must be a ghetto clown show. Salesperson never responded backafter speaking to them like other reviewers said. Couldn't get basic questions answered as if they had something to hide but she was a hard sell on shipping the car to me sight unseen (SKETCH). No email response. No text response. Called the local number because their chat was broken and the toll free number goes straight to voicemail. The guy that answered defended the salesperson and said she had been on a two day vacation. lol. I still never got a call back. The car originated in Canada also, so like other reviewers said...warranties and titles may be an issue. No wonder the due diligence never panned out. They are probably just preying on people with the finance game who can't afford to shop around with the professionals in the industry. CHECK THE TITLE HISTORY, ASK TO SEE THE TITLE IN-HAND, AND GET YOUR OWN FINANCING.

I went to buy a car from this dealership.

1.0
by lisadunse on May 30, 2022

I went to buy a car from this dealership. I test drive many makes and models and was convinced to get the Ford expedition. I left, one key in hand, an envelope in the other. Much to my surprise there was no copy of any sale receipt itemizing my sale. After a day if driving I took back to retrieve my trade, still on lot, but was told that wasn't their policy. After 30 days, I still have no title and was informed this was a Canadian vehicle and the extended warranty would not cover it. As well as finally getting a copy of the buyers order and saw a charge of almost $5000, that is still unexplained.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Very bad communication… would say they would do something

1.0
by Safebros on May 15, 2022

Very bad communication… would say they would do something and never did. I really wanted to by a car from them but they tried everything possible for me not too. Dewayne was very helpful when I finally got some help. But after many people telling me they would get back to me and never would (besides dewayne) I was finished. Also states on there website they ship nationwide. But I was told I needed to figure it out my self.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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