ALM Newnan

4.5

Hours of Operation

Service
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
12:00pm–6:00pm

Sales Team

Anthony  Williams headshot

Anthony Williams

Finance Manager (49 Reviews)
Don Waddell headshot

Don Waddell

Sales Manager (17 Reviews)
Keith  Halford headshot

Keith Halford

Sales Advisor (10 Reviews)

Cars on the lot

297 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of ALM Newnan are from Cars.com and DealerRater.com

455 reviews

The service was good, but they dudn't have what I was

3.0
by Ariebarneso1 on Sep 21, 2022

The service was good, but they dudn't have what I was looking for. Keith was great.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

Although I didn't purchase a vehicle with them, they

5.0
by Tee on Aug 11, 2022

Although I didn't purchase a vehicle with them, they stayed in touch and answered all of my questions from the initial contact. Follow-up was on point. The only reason for my purchase at a different dealership, was due to the distance from where I lived. Thank you Ed Voyles for a positive experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My husband I purchased a car from Dalton on May

1.0
by sade221 on Jul 22, 2022

My husband I purchased a car from Dalton on May 30,2022. During our agreement, we were supposed to receive a tire assist kit and 2nd key. We have yet to receive these things. I have spoken to the those working there at least 5 times and nobody had an answer or update. I have also spoke to manager Keith and Tia. Keith said he would look into it and give me a call back on Monday. That had been about a month ago. I have not heard from him and he hasn’t called me back when I called to followup. Tia had no answers for me. Of course Dalton has no answers either. Why is this taking so long? Why are you all lying? This is unacceptable. We were in need of a second car and before this experience was going to look into getting it from alm as well but we took our money elsewhere.

Overall experience 1.0 Does not recommend this dealer.

I was shopping for a truck and Darrell showed me a dirty

1.0
by dan on Apr 01, 2022

I was shopping for a truck and Darrell showed me a dirty vehicle, inside and out. He tried to steer me away from damage on a rear passenger side body panel ( the body damage is unreported on their website) . He presented two different pricing methods to confuse me and kept adding multiple add-on service charges that he even got confused on. He also changed a number on a negotiated price and tried to get me to sign it. Buyer Beware, deceptive dealership and very poor salesmanship.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Service is AWFUL

2.0
by Jelena McMillan on Jan 28, 2022

Buying the car was fine. It was after I bought the car that things went south. I took my car in for the "free oil" change and surprise, surprise, the fan and radiator busted on my way home. I called ALM and they would not accept responsibility at all. Now, I needed to use my wheel and tire warranty and I kept getting hung up on and finally, one guy picks up the phone and tells me to call Easy Care. I ask him for the number and he says look it up and hangs up.

Customer service 1.0 Buying process 5.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Very unprofessional. I was in the process of purchasing a...

1.0
by ljasonanastas on Jan 11, 2022

Very unprofessional. I was in the process of purchasing a car from them, was waiting for them to send me information to put down a deposit and they decided to sell the car to someone else while we were in the middle of this process. What a joke.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

RUN DO NOT BUY HERE READ ALL THE REVIEWS

1.0
by MAD CUSTOMER on Dec 01, 2021

DO NOT BUY FROM HERE PERIODDDDDDD!!! GO ACROSS THE STREET OR DOWN THE STREET ITS MANY DEALESHIPS WITH BETTER CARS! THIS COMPANY IS TIED TO THR SANTANDER BANK THEY RIP PEOPLE OFF THROUGH AND THE WARRANTY COMPANYS THEY FINACE YOU THROUGH THE BANK FOR DOUBLE THE MONEY YOU NEED FOR THE CAR AND LIELIE,LIE! WARNINGGGG RED FLAG COMPANY !

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Not willing to work out a deal or help me get vehicle I...

2.0
by andrey.jones on Nov 22, 2021

Not willing to work out a deal or help me get vehicle I wanted, wouldn't even offer to pick me up so I could come get a vehicle! Last time I bought a vehicle from someone they offered and came and picked me up to get sale, especially since I wanted to make cash deal and didn't need financing,plus I found same vehicle for $1000 less out the door!

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.

I very recently purchased an automobile from ALM Newnan....

1.8
by Genieuu on Aug 15, 2021

I very recently purchased an automobile from ALM Newnan. The salesman(Travis) had reached out to me several times via email. We finally met at the dealership. He was very personable and as any salesman was eager to make the sale . The problem I had with the dealership and the salesman was that the car I purchased needed a minor repair but after the agreement was signed off on for the repairs, the salesman got ghost and I could never reach him or anyone by phone for an update. The manager there was the worst representative to have as the head person in charge. He showed no interest in me as a customer who put down a hefty down payment of 10k. The manager,( I never got his name) always had a flat affect and would never return my phone call after leaving several messages.. Even when speaking with him face to face he had a dismissive attitude. Another salesman (Denver )took the time to give me an update. Overall it was a negative experience for me.My advice is to not visit or purchase from this dealership, they show no appreciation to their customers. The only positive interaction was with Denver,(who was not my salesman) alone with John in finance who were the only ones that showed good customer service. I’ll never recommend this dealership to anyone.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Very unprofessional

1.0
by Anthony on Apr 29, 2021

Anthony the sales manager was very rude and unprofessional myself sales representative didn’t want to work with me anymore one I got approved for a less price vehicle Very disappointing go to another car lot where they treat you better

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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