Al Serra Auto Plaza

4.8

Cars on the lot

512 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Al Serra Auto Plaza are from Cars.com and DealerRater.com

1632 reviews

Love our new Blazer

5.0
by Chris on Jan 18, 2022

Kyle was excellent. He made sure from the start the the vehicle we were buying had everything we wanted. He kept us informed of our order progress and he didn't try to push unnecessary features or warranties on us. He was very professional but friendly also

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

No, they don’t have the vehicle listed

1.0
by Real Deal on Jan 16, 2022

Listing vehicles that they don’t actually have . Wasted my time with countless emails and phone calls. I would not recommend this dealer to anyone seriously looking for a vehicle

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great service!

5.0
by Craig Mclean on Dec 27, 2021

I had a great experience with the service as I always do at Al Serra. They are always friendly and helpful. I would recommend Al Serra to any one looking for a vehicle or needing service on a vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

They do not care after the sale is final!

1.0
by Tim Groulx on Sep 27, 2021

Buyers beware…..Al Serra is the worst dealer I have ever dealt with. I’ll start by saying that my salesman Jon was the best part of the experience. Jon was key to keeping me from completely loosing it with the place. He went above and beyond during the sale and after but it was the rest of the dealership that has turned me away and I will never recommend anyone go there. This isn’t my first horrible experience with Al Serra either. I decided to give them another chance thinking my previous experience was a one off but I was dead wrong. This went south in a hurry. I added an accessory to my truck that Al Serra was to install. I specifically stated absolutely DO NOT drill holes and they decided to drill 2 holes and not even seal or protect them just leaving bare metal. Oh but they offered me 2 free oil changes to make up for it….unbelievable. You just created thousands in damaged but want to give me 2 oil changes. That was my breaking point. The next piece of the puzzle was a mirror that was damaged before I took delivery. It took them 4 weeks to finally decide to fix it and they had the truck on 2 occasions for multiple days each time. When I finally did get the truck back and the mirror fixed I found an overspray of some kind completely covering my mirror, my windows and on my doors…I’m still trying to get all this overspray off my truck…...it is literally everywhere….absolutely unacceptable but I will never let them touch my vehicle again not even for a wiper blade. My previous vehicle from them they crashed the day I was supposed to pick it up. They made all the repairs and their repairs completely fell apart. Clear coat came off, paint chipping off but for my trouble they installed roof marker lights for me…. Yeah with self tapping screws and no sealer. They leaked like crazy and they never did fix them properly even though they said they did. Once that sale is final they couldn’t care less about you and your vehicle. I nor anyone I know will ever purchase from them again. It’s worth your time to look elsewhere, I know I am. Very sad too because Jon was great. Jon if you ever switch dealers let me know. Matt Serra, reach out to me anytime, I would love to share my experiences with you in person.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Timothy, thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Sales Manager.

New Trailblazer

5.0
by Frankie G on Aug 30, 2021

Great service and communication in a timely manor. Kyle went above and beyond to assist. I would recommend this location for all new or used sales

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great dealership!!!!

5.0
by Mary on Aug 22, 2021

I leased my last three vehicles from Al Serra!!!! It was wonderful to have such great salesmen and service representatives. I am going to get my next vehicle from there!!!!

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Al Serra Chevrolet- Brian Miller

5.0
by Carol R on May 18, 2021

Brian Miller is great. So helpful, professional, knowledgeable and personable. There was no pressure at all with Brian. I test drove three cars before choosing a Traverse. I would highly recommend Brian to my family and friends!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

2018 Chevrolet Silverado 2500 HD

5.0
by AL Serra on May 05, 2021

Brian Miller is an outstanding salesman at AL Serra. He takes great care of his customers. I have purchased many vehicles from him and have never been 😞with any aspects of my purchases.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

2021 trax

5.0
by chris smith on Apr 12, 2021

Jared went above and beyond to make the process as easy as possible I am coming to see him next time I buy a vehicle .

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Al Serra will respond to your car buying needs

5.0
by K Muhammad on Apr 07, 2021

Derek was very personable and attentive to my specific needs. I will not hesitate to recommend Al Serra to my family and friends because Derek made my car buying experience A1!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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