Advantage Acura of Naperville

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

130 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Advantage Acura of Naperville are from Cars.com and DealerRater.com

432 reviews

Holly was amazing every step of the way on buying a new

5.0
by mb1986 on Apr 09, 2022

Holly was amazing every step of the way on buying a new vehicle that met all of our families expectations. There was a lot to choose from and it didn’t take long to pick one out. Jerry in finance made the final step very seamless. Would highly recommend for all of your purchase and service needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. - The Advantage Acura of Naperville Team

James Heath was wonderful, patient & kind.

5.0
by rmaui73 on Mar 17, 2022

James Heath was wonderful, patient & kind. He explained everything & answered all of my questions. Didn’t rush me & didn’t try to get me to buy the car. I would highly recommend this dealership & salesman.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. - The Advantage Acura of Naperville Team

Extremely easy buying process, highly recommend you see

5.0
by dtaboro1 on Mar 01, 2022

Extremely easy buying process, highly recommend you see Nathan Gonzalez at this Acura dealership. Everything from vehicle presentation to pricing to simple communication through calls or text and emails was great. Will definitely be coming back for future purchases.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Advantage Acura of Naperville Team

Advantage Acura Naperville is Amazing!!!

5.0
by Yvetteia on Feb 05, 2022

SIMPLY AMAZING!!! I just want to say to everyone I dealt with at Advantage Acura Naperville, Leroy my salesman Ragad internet sales, Jordan whom did the phone contacting thank you for excellent service. I live about 1 1/2 hours away from Advantage Acura Naperville. The day I was headed there to test drive the car I was looking at Jordan contacted me to let me know the weather was not safe to travel into Naperville. I insisted in coming anyway! Then Jordan’s manager called shortly after explaining how horrible the roads were and due to safety for all he was closing to get his people home safely. They insisted I wait until the next day for no other reason than my safety. We rescheduled my appointment the next day. Jordan reached out the next morning to confirm my appointment and say safe travels. When I finally arrived at Advantage Acura Naperville I was greeted by my Salesman Leroy who was AMAZING! He didn’t push me at any point for anything. I explained to him what I needed and where I needed to be as far as my trade and numbers to having my own financing. Leroy was cool with all of that he let me do what I needed to do to make my purchase of the car I bought extremely effortless. Not one time did anyone whom I dealt with attempt to pressure me into anything. They addressed any concern or questions I had about the vehicle I purchased right away. They took the car in the shop took a look at it made sure everything was tip top changed my plates from my old car to my new one, all in extremely cold weather. Leroy even double checked everything to make sure everything was as it should be! I will most definitely send anyone looking to buy a car to Advantage Acura Naperville and tell them to ask for Leroy!!! Thanks again to Advantage Acura Naperville for the most delightful experience in car buying, you are all awesome!!! Yvetteia

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for taking the time to leave us this awesome review, Yvetteia ! At Advantage Acura of Naperville, we take guest feedback seriously and are proud to see that you drove away happy in your new car. I will share your compliments with Leroy and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! - The Advantage Acura of Naperville Team

Great Experience

5.0
by Valeria G on Jan 31, 2022

Awesomeness is a great word to describe the dealership and my sales man, Greg Pew. I have purchased 3 Acura’s from this location and each time Greg and Sharon has been more than helpful. Very accommodating, process was seamless. Honestly I was in and out with my new purchase within 90 minutes. I call and tell Greg what Im looking for and he took care of the rest. When I arrive at the dealership, he and Sharon are ready and waiting for me with keys in hand. Paperwork with finance is seamless also. If you want a good salesman recommendation, Greg Pew is the guy!!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Advantage Acura of Naperville Team

Great Customer Service!

5.0
by David K on Sep 29, 2021

Took my sons TLX in today for an issue he was having. Met Sara J (Service Advisor) who was friendly, informative and very pleasant. She took a few minutes to talk and understand the issue, gave me an estimated wait time and took the car. While it seems simple, it was so nice not to feel like just another number. My wait time was exactly what she said, she came and found me when the car was ready. Good customer service is rare these days, and it is refreshing when you come across someone like Sara to make you feel good about your experience! Thank You Sara!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - The Advantage Acura of Naperville Team

I had to take my 08 Acura MDx for +ve battery cable...

3.2
by Samvicharapu on Aug 11, 2021

I had to take my 08 Acura MDx for +ve battery cable replacement, it is coming off loose and hood doest saty put, i want to replace the struts to keep the hood locked. When I explain this to service tech, she tells me there is diagnostic charge 145 she has to charge, she is not going to charge another diagnostic charge for struts. WOW. anyways to replace the + cable they charged me 418 parts and labor, 2 hours of labor and rest cost of the cable. that seems to be on very high end of the price. I used to take my vehicle here before and prices were not these crazy, I think i am done here i have to look for somewhere else.

Customer service 4.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. The Advantage Acura of Naperville Team

James Heath was the face of your dealership. His...

5.0
by tami on Aug 10, 2021

James Heath was the face of your dealership. His excellence and professionalism was my inspiration for purchase. James was knowledgeable, no pressure, treated you like a friend. I would highly recommend advantage Acura of Naperville to my friends, and ask for James.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. - The Advantage Acura of Naperville Team

When I purchased my second Acura from this dealership. I...

2.8
by Skipbahr on Jul 07, 2021

When I purchased my second Acura from this dealership. I made the decision based on the cost and value. Going forward I would be vary unlikely to buy another vehicle from this dealership. I was attracted too this dealership because of their 15% Costco discount on parts. The other perk was the free anytime car wash. After a year or two they dropped that perk. I believe I purchased that perk when I purchased my MDX. I felt that customer focus was a corporate ploy. I would give there service department 4 stars..They are friendly, courteous and professional. Bottom line there are so many great brands and dealerships with friendly and professional sales associates in the Chicago suburbs. Why buy from this dealership when you have so many choices.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. - The Advantage Acura of Naperville Team

My rating of the dealership was was based on my expectations of what I was promised at the time of purchase of two vehicles. One parts discount of 15% because of my Costco membership. Secondly free vehicle washes anytime I wanted. Both were taken away. If I new this was going too happen I would have purchased a different vehicle from another dealership. Not a big deal to the dealership but I look at it as saving me $800 a year on two vehicles. Reinstate the vehicle wash otherwise Acura of Westmont is better alternative.

TL;DR - DO NOT COME HERE AT ALL. YOU WILL REGRET IT. If...

1.2
by mdg092907 on Jun 30, 2021

TL;DR - DO NOT COME HERE AT ALL. YOU WILL REGRET IT. If you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terrible customer service. I was in my 4th Acura MDX with 1 year remaining on the lease. I was contacted constantly from this dealership about bringing the car in to be appraised because customers "really want my car". I knew if I kept the car I would be over on miles, so it was worth a try right. I came in on a Friday night and I waited for at least 20 minutes for anyone to help me the very first time. Meanwhile I found a used Model X I wanted to see. Rob Milani, the used car sales manager, finally helped me and took my keys to my MDX to be inspected. Meanwhile, Rob took me back to look at the Model X and I inspected it very well as he knew little to nothing about Teslas (which is expected since its an Acura dealer). The model X was missing the charging cable and only half charged, which was a red flag to me, so I told Rob that I would do my research and be back on Monday. They quoted me a good trade in price on my lease, so the incentive to find another car right away were there. I spent 2 days fully researching the Model X to see if it was feasible for me. At this point I did ALL of the research myself with some help from the sales team at Tesla (which should actually have gotten the commission). I called Sat morning and Rob quoted me a monthly payment price based on my downpayment. When I came back on Monday, none of my questions were answered prior to my appointment as I requested. The sales guy, James Heath, at this point was assigned to help me and he was completely useless (and I hope reading this too). He was the epitome of shady sales tactics. They knew I wanted to inspect the battery so instead of sending a porter to the supercharger, they handed me the key and went on lunch. I spent over an hour letting it charge to 100% to ensure the batter was not severely degraded. Once I was ready to buy it, they raised the price of the car by $1000 overnight and tried to tell me I was getting a good deal on the car. He even tried to show me blue book comparisons of the P100D (much more expensive) vs the 100D and pretend it was the car I was looking at buying. When I called him out on it, he said "fine dont but they car, I only get paid by the hour anyway". (I think we can guess that's a lie, but if it isn't it, even speaks volumes to this guy's character). He left his deck and got Rob, who I dealt with initially and after raising the price, I told them I wanted the price I was quoted over the phone to which they denied ever saying. James claimed their calls were recorded but when I asked to hear the recording he changed his tune to one of "they take notes". Bottom line, I did ALL of the research and sold the car myself. I received no insight, no help, but they were lazy, manipulative and made out on it because they knew I needed and wanted to find another car for a trade-in. They wouldn't discount the car even a dollar for not even having the charging cable (~$525) and making me do all their work. I asked for the aftermarket hitch on my trade in to be removed (a few bolts) and returned to me. They also said it wouldn't be an problem, but service was closed. Then James left me a voicemail the next day stating I would have to pay for it to be done. After the manipulating they did on the sales deal, you would've thought they would at least try to save face, but nope. Luckily someone in service removed it and gave it to me and Rob made it seem like they gave me such generous service for not charging me the hour of labor. Stay away from this sham of a dealership. This is a shady desperate used-car lot with an Acura sign on the building. If you have to go there, do not buy from James Heath or Rob Milani. Hopefully they will learn to treat customers with some respect. Added bonus: I was in for service on the Tesla rims and 2 other women were complaining about how awful their experience was with James and Rob. Service was made everyone wait 30minutes past their appointment times and didn't seem to care at all.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. - The Advantage Acura of Naperville Team

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