5 Star Auto Sales
Hours of Operation
Cars on the lot
10/10 do not recommend
Came all the way from Baltimore MD, to BUY a Chevy Tahoe 2015. My drive was 4 hours and 189 miles away from home. I let them know that if I was driving this far I was coming to buy it, from the time they opened until 5 minutes before I got there I was in contact with them and letting them know my distance/ETA. Finally after 4 hours of driving I made it to this dealership, just for them to tell me that five minutes before I arrived they sold the Tahoe. I honestly felt like breaking down my entire day, expensive gas, and mileage on my current vehicle completely waisted. I understand business is business but I was 5 minutes away coming to buy they could have told the person they have someone coming to get it and that if I doesn’t go through they will call them. But no they didn’t care about me as a customer. I’m so in disbelief 10/10 would never recommend this dealership they don’t care about customers.
Bait & Switch Tactics – Total Dishonest and Shady
Found a White 2019 Nissan Rouge Sport on TrueCar listed at 5 Star Auto Sales (AKA - FCA Auto Group) in East Meadow. Checked availability and it was available to view. I was contacted directly by Joseph Callejo at the dealership and made an appointment for the next day at 3pm. I received a call 2 hours before the appointment confirming the appointment and I specified again the car I was interested in, and he confirmed it was there and ready to view. I took off work early and brought my wife and daughter, and had to park 2 blocks away because their lot had no parking and was overflowing with cars for sale. I told the gentleman at the counter I had an appointment and what car I was there to look at, a sales person (not the one I spoke to by phone – he was nowhere to be found) came over with keys in hand and said you are here to see the Red Nissan ($5K more than the one I was interested in BTW), I said "No the White one, I just confirmed less than 2 hours ago that it was here". He immediately said “I think that one sold earlier today”. I was really pissed off, I took off early and dragged my whole family out there to have them pull a bait and switch on me, they should be ashamed of themselves. The car is still listed on their own website and TrueCar as available. I don’t know how in this day and age they still think they can get away with this nonsense.
Beware! These guys are scammers. They try to mark up the car in dealership fees. Car was listed online for 15.8k and they marked up the car to 19k when I got to the dealership for the test drive, despite numerous listings reflecting the car’s price to be 15.8k. The salesman Marvin tried to add $2k in dealership fees although prior to going to the dealership I was told by their staff that the dealership didn’t have any dealership fees. They’ll tell you anything to get you in the door to try and pull a fast one on you. DO NOT BUY FROM THIS DEALERSHIP! They’ll play semantics to justify their tactics, telling you all other dealerships have fees (which is completely not true). They’ll show you other dealership websites in an effort to justify their erroneous hidden dealership fees. On top of that, this dealership’s website advertised the car I went to see as not having any accidents on the vehicle’s history, however, when I get there & a Carfax is presented to me the vehicle had been in an accident a few years prior and had sustained exterior damages as a result. In addition, the vehicle I went to test drive also had a coolant leaking problem, loose interior compartments, and scratches along the exterior. With that being said, they (Marvin, salesman) still had the nerve to try and charge me an additional $1995 in dealer “preparation” fees smh. Scan, scan, scan…. Stay far away!
Terrific Buying Experience
Terrific buying experience overall. I worked with Shawn who was very helpful, knowledgeable and most importantly honest when it came down to the price and vehicle itself. I purchased a 2013 BMW X5 and the process was so seamless that I was able to drive away with my new car the same day! Marvin who is the manager is also very helpful and very understanding. I will definitely recommend 5 Star Auto! Btw I am a Tesla owner, and even though the Tesla buying experience is unbeatable, these guys made it extremely comparable to that experience which speaks volumes.
Great place to buy a car
Had a great experience purchasing a 1963 Rambler from here. It was everything they said it was on their website and more. The salesman and the owner were great to deal with. I drove 114 miles and bought the car as soon as I saw it. It couldn't of gone better.
A great place to get your used car
This guy is amazing, Craig will work with you before and after sales, It's a great place to look for your low priced good looking healthy vehicle. Thanks Craig and team
Five Star Auto 👍🏻👍🏻👍🏻
I want to give a huge thumbs up 👍🏻👍🏻👍🏻 to the guys at Five Star Auto on Newbridge Rd in East Meadow. Jess the salesman and Craig the owner were awesome . They had a nice selection of quality cars of which I bought a 99 Mazda Miata. They worked with me on the price and serviced it as I asked to repair a few little items. I picked up the car and within 24 hrs had a problem with the radiator so I called them and they sent a flatbed within 1/2hr on a Saturday by Monday I had the car back with a brand new one installed. I highly recommend if you are looking for a good used vehicle at a fair price and guys who stand behind their vehicles the definitely go to Five Star !!!
Both Craig and Steven are good honest people to buy a car from. I purchased my daughters first car there five years ago and the price was very competitive by far. The car had a small issue ( power steering pump ) that went bad months after the purchase and they still took care of it for us, very rare today indeed that a used car sales dealer takes care of things long after a traditional 30 day period, in which many or most won't even cover that. Purchased a second car there for myself about two years ago and again very good price clean straight truck ( 2011 ford arnger ) and both my daughter and my car have been running like champs for years now. I am 58 and an old school hot rod lover that has restored old Mustangs and Chevy's that win 1st and 2nd place often ( mostly 2nd place I'm not rich.. ) so I know and judge cars very well and these two Gent's and fair, open and honest and are a great place to make your next purchase indeed... Highly recommend them to anyone.
Tremendous selection of quality used vehicles
Craig and the staff at 5 Star are interested in good vehicles and good customer relations. They will work to find you the right vehicle in your price range. Delivered vehicle I good order and on time.