518 Auto Sales of Norfolk

4.6

Hours of Operation

Service
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–5:30pm
Sunday
12:00pm–5:00pm

Sales Team

Mark Blumenthal headshot

Mark Blumenthal

General Manager 4.3 (122 Reviews)
Dealer Experience 38 years
Dealership Experience 5 years
Michael Dalton headshot

Michael Dalton

Owner 3.5 (63 Reviews)
Leonard  Aube headshot

Leonard Aube

Sales Specialist (56 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years

Cars on the lot

113 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of 518 Auto Sales of Norfolk are from Cars.com and DealerRater.com

538 reviews

Nissan Frontier

5.0
by Dan on May 19, 2020

Excellent price on the Nissan Frontier. Mark Blumenthal is a very professional, knowledgeable and friendly salesman. Would do business with him again. He was very helpful negotiating a price and setting up an appointment.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing 518 Auto Sales! Mike Dalton, mike@518auto.com

Very knowledgeable and took time even after the...

5.0
by Tonybush97 on May 07, 2020

Very knowledgeable and took time even after the dealership closed for the night to stand and give information on a vehicle I was Interested in.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Dalton, mike@518auto.com

Mark was very professional and helped us find a car in...

5.0
by tylerj1108 on Apr 25, 2020

Mark was very professional and helped us find a car in our price range. I would definitely recommend Mark and the entire 518 team to anybody that needs a car.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at 518 Auto Sales. Mike Dalton, mike@518auto.com

Had a great experience here! They went out of their way...

5.0
by Dani on Apr 18, 2020

Had a great experience here! They went out of their way to find the car I was looking for and everyone was friendly and helpful!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Mike Dalton mike@518auto.com

Please check BBB reviews before purchasing here!

1.0
by Lois P. on Apr 17, 2020

I had the worst experience ever with this dealership. Had I taken the time to check with the Better Business Bureau Reviews, I could have been saved from this nightmare. They were only friendly when they were selling the vehicle. They even took a picture with us. We were excited and fooled at the same time. They reeled us in just like fish on a hook. Don't be fooled by how nice the vehicles look! If you have to as a LAST resort buy one, take it straight to an independent dealer and pay the money to have it checked out, because you really see who they are when you have to return it for repairs. They don't want to pay for anything. The attitude I got from Mike Dalton was, well it's your problem now. I can't help you. They avoid you like the COVID19. They don't return calls. They give you the run around on the phone for a month. I don't understand how it can take a month to handle business. I believe that there are some serious issues at 518. There appears to be a lack of communication between key people who should know what's going on. They have only been open 3 years and it definitely shows as far as management is concerned. My purchase date was 6/14/19; got the tags 7/9/19 (why so long?) Car broke down 2 weeks after I picked it up; needed over $3900 in repairs. Broke down again 8 months later and needs $3500 in repairs. The vehicle purchase price was only $7,475.00! All this happened in 8 months. Mike Dalton, the manager will be the first one to tell you that you should have purchased the warranty. Well, from reading these reviews I'm not so sure that would have made a difference. He should be ashamed. Leonard Aube, Mike Gibbs, Mike Blumenthal, Jason, the service manager how do they sleep at night? Taking money from hard working people who put their trust you. I have found plenty more people on facebook who are not even listed here in the reviews. Oh, I played it smart on this last breakdown and took it to an independent dealership. They also said they could fix it for $3500 but warned me that the problem would return eventually. The total cost to fix the car was estimated at $9000. This major dealership has been in business since 1962. I can only assume that 518 wanted me to pay for another repair and when it breaks down again, cross that road when we get there! Shame on 518 dealership. It's used dealerships like this that give others such a bad reputation. I am so disappointed in this dealership! I don't believe in karma but I do believe in God.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Mark B. was amazing. He had great stories and was looking...

5.0
by Scotece2006 on Apr 16, 2020

Mark B. was amazing. He had great stories and was looking out for me the entire time. He put me at ease, especially since I had sentimental attachment to the car I already owned. I know I made the right decision going to 518 Auto and dealing with Mark. You will not be disappointed!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at 518 Auto Sales are glad to have you as a customer. Mike Dalton, mike@518auto.com

We were tended to quickly and given information on...

5.0
by Awilliams on Apr 11, 2020

We were tended to quickly and given information on vehicles that interested us as well as suggestions on others that may also fit our needs. Friendly staff that were able to get us a great deal on a great car.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing 518 Auto Sales, we look forward to having you as one of our valued customers for many more years to come! Mike Dalton, mike@518auto.com

Bait and switch

1.0
by 518 auto on Mar 21, 2020

They had a car listed for several months before I went to buy. The same car I went to buy, after I contacted the dealership what's not up for sale. I was told the car had a bad transmission and need and needed to be looked at. I did not go to look at the car because they told me about the transmission, but 3 weeks later when I looked the car is still on website cars.com. I thought they might have fixed it so I called again and was told they have no intention of fixing the car. Why do they have it listed still, after they told me it needed to be fixed. The car is still listed Suzuki Verona. Shady I would not recommend someone to go there if they will do this. This was like an eight weeks.,That I have been looking at cars on cars.com . 1 months after I was told first about the cars needed repairs it was still listed even though they don't have any intention of fixing it. The good old bait-and-switch

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Mike Dalton, mike@518auto.com

I purchased a beautiful car from 518 auto sales today in...

5.0
by katrinaadams on Mar 19, 2020

I purchased a beautiful car from 518 auto sales today in excellent condition and for a good price. I spoke and worked with Leonard and Mark who were amazing and made everything crystal clear and understandable for me.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your five star review, Katrina! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Dalton, mike@518auto.com

great sales dept, honest and trustworthy

5.0
by Mike Dalton on Mar 18, 2020

Mike at 518 auto sales renewed my faith in used car salesmen, he went above and beyond, to help purchase our jeep cherokee, no stress, no bs, right up front, righteous car sales, the world needs more people and lots to follow their path.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the great review, Mike! Here at 518 Auto Sales, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mike Dalton, mike@518auto.com

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.