518 Auto Sales of Norfolk

4.6

Hours of Operation

Service
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–5:30pm
Sunday
12:00pm–5:00pm

Sales Team

Mark Blumenthal headshot

Mark Blumenthal

General Manager 4.3 (122 Reviews)
Dealer Experience 38 years
Dealership Experience 5 years
Michael Dalton headshot

Michael Dalton

Owner 3.5 (63 Reviews)
Leonard  Aube headshot

Leonard Aube

Sales Specialist (56 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years

Cars on the lot

118 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of 518 Auto Sales of Norfolk are from Cars.com and DealerRater.com

538 reviews

Me and my wife just bought a Jeep 2012 Patriot Mike and...

5.0
by David.clark133 on Sep 29, 2020

Me and my wife just bought a Jeep 2012 Patriot Mike and Manny took very good care of us and the finance manager did very well with us also I would highly recommend these guys David Clark okay

Overall experience 5.0 Does recommend this dealer.

Mark Blumenthal made this buying experience effortless....

5.0
by Kandis.hern on Sep 24, 2020

Mark Blumenthal made this buying experience effortless. The entire process was methodical as well as enjoyable for our entire family Please use Mark when you’re ready for a great car deal

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Jermaine Person was outstanding! When I thought all hope...

5.0
by amyarzola on Sep 23, 2020

Jermaine Person was outstanding! When I thought all hope was lost to find myself a car, I called him at 518 Auto Sales and he was able to get me the perfect car for the perfect price!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

still pissed off carolina girl

1.0
by Sharon michael on Sep 19, 2020

I have already written one review but I am going to keep sending them until someone helps me! I am a senior citizen on a fixed income and this is going from bad to worse! Every time I go somewhere in this vehicle I have to have something else repaired! Bought this Chevrolet HHR on the fourth of September and it barely made me back home to NC .Wouldnt shift. Had to have repair work done on the 11th, 400 more dollars then it started missing and found out the ignition coil was messed up, had that repaired on the 11th along with replacing all sparkplugs. Not counting the expense of a room to stay in for three days since I had no vehicle! Then on the way back to NC it started shifting hard again so now who knows what else I am going to have to repair! I am running out of money and these people act like too bad not our problem. Cars are made by humans and they are going to break down! WHATEVER! Now I am back to no transportation.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I only see the good reviews and that was what I believed...

1.4
by mshimmy56 on Sep 12, 2020

I only see the good reviews and that was what I believed was true BUT came to find out it is a LIE! Was for me anyway.I am a senior citizen living on a fixed income and had to save quiet a while to purchase another vehicle. I went there September 3rd and spoke with Mark Blumenthal. He went out of his way to make me believe he was honest and true and had my best interest in mind. I test drove a Chevolet HHR but was only allowed to drive around there and had to return by 8 pm so didnt have very long and never got over 45 MPH since all the traffic and lights. The car was on empty so I had to pay for my own gas to test and was suppose to be reimbursed which never happened.Also told he was going to fill it up for me which never happened. Just the beginning of my nightmare! I paid cash for the vehicle but had to leave it to get inspected and was promised there was no mechanical issues, in writing, and the inspection would show any small issues it may have and promised all would be taken care of. Went the next day to pick up the wagon and headed home, to NC. Barely making it! The wagon bogged down at take off which almost caused an accident when I pulled out on the road. I called them and told Mark what was happening and was told he would call me back but never did! Called the following day and spoke to a Mike and was informed I was pretty much SOL since I didnt purchase the extended warrenty! Called again and got someone else which transferred me to the Fixed Ops Manager which told me to bring it back and drop it off and he would put it in the shop to try to find the problem. I went to the store but once I got there Jasen told me he couldnt do it because Mike said no warranty! So the next day I had to put it in another shop and was told the transmission solenoids were messed up. Cost me another $400.00 dollars to have it repaired or I would be right back to where I started,with no transportation! I am very hurt with the way this all happened and am NOT done with any of this!I have never been xxxxx like this! I DO NOT recommend ever buying anything from this scam dealership! They lie and take advantage of people making promises they dont tend to meet! Tell you what you want to hear! God sees and hears ALL is all I have to say!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Very friendly service good deals.They really took the...

5.0
by Andrethourogood on Sep 09, 2020

Very friendly service good deals.They really took the time to explain every thing to me and gave me plenty of options to choose from

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Mark Blumenthal has helped me with my car buying for the...

5.0
by Jacob D on Sep 08, 2020

Mark Blumenthal has helped me with my car buying for the last year and he has never disappointed!!! Highly recommend! Great relationship with this guy and i advise ANYONE to come see him!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Jermain was awesome. He was straight up and forward with...

4.6
by Jrebel on Sep 02, 2020

Jermain was awesome. He was straight up and forward with me.No games and no bs. Very honest and very helpful auto sales buisness.deff 2 thumbs up

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

The experience was easy. Mark was very nice and...

4.2
by Mayastbernard on Aug 19, 2020

The experience was easy. Mark was very nice and knowledgeable. The car I purchased was a great car but what was told to me during the purchase and what the carfax showed was different. I must admit that I am happy with the overall experience and with Mark.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Scammy.... display lower priced "steal" deals online to...

1.2
by boone444888 on Aug 16, 2020

Scammy.... display lower priced "steal" deals online to draw you in but the car you look up is always sold or gone. Not good at all

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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