518 Auto Sales of Norfolk

4.6

Hours of Operation

Service
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–5:30pm
Sunday
12:00pm–5:00pm

Sales Team

Mark Blumenthal headshot

Mark Blumenthal

General Manager 4.3 (122 Reviews)
Dealer Experience 38 years
Dealership Experience 5 years
Michael Dalton headshot

Michael Dalton

Owner 3.6 (63 Reviews)
Leonard  Aube headshot

Leonard Aube

Sales Specialist (56 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years

Cars on the lot

114 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of 518 Auto Sales of Norfolk are from Cars.com and DealerRater.com

539 reviews

Hello everyone, I'm a 25 year retired USMC veteran, and I...

1.0
by Big Vernon on Feb 02, 2021

Hello everyone, I'm a 25 year retired USMC veteran, and I feel 518 management doesn't value their customers after a sale is made! I've previously written a review stating how pleased I was with the exceptional service, well my opinion has changed. I would suggest anyone who thinking about purchasing a vehicle from there to take that vehicle to someone whom they trust prior to finalizing the sale and this is why. Three weeks after purchasing the vehicle the engine check light came on while my son was driving so he took it to have the code read at one of the automotive stores in VaBch. The code identified it was the battery so my son replaced the battery out of his pocket. The cost was a little over $200.00. I called the dealership and pretty much got the run around from the store manager Mr. G stating he would give me a call back but never did. Well it so happened the tags for the vehicle came in and I've received a call from the receptionist later that same evening. So I decided to go pick up the tags and registration myself the following day. When I arrived the sales representative who sold me the car recognized me and assisted me with getting the tags, and then I told him I needed to speak with Mr. G regarding having to replace the battery. After approximately 30 minutes later Mr. G approached me and asked me to step into an office. I then told him what we experienced with the vehicle and that the battery was replaced, and yes I brought the receipt with me. He begin to tell me how he had to buy his wife a battery after purchasing her a car and he wasn't aware of any problem with the vehicle and how we should've brought the car back to him first. He didn't want to reimburse the cost of the battery or take responsibility for a faulty/depleted battery. If he would have offered half of the cost I would have been satisfied but instead he decided to become very unprofessional. So, I hope that you tread very cautiously if you're looking to buying a vehicle from 518, especially if you're veteran, reservist/Guard, or active duty. Mr. B, USMC MGySgt Retired. For this I give them a rating of poor.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

My son needed a vehicle and we went to 518 Auto Sales and...

5.0
by Big Vernon on Jan 22, 2021

My son needed a vehicle and we went to 518 Auto Sales and we’re treated with exceptional customer service. My son decided on a vehicle after we test drove it and agreed to purchase. I was very pleased with their processing and customer service. If you’re looking for a quality used vehicle, check out 518 Auto Sales

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very great bunch of guys to deal with , Leonard aube was...

5.0
by Royware44 on Jan 19, 2021

Very great bunch of guys to deal with , Leonard aube was the best showed a me a few cars until I finally went with the keep ,, thanks my friend keep up the great work

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had a great experience with this dealership and Mark...

5.0
by jdiamond610 on Nov 24, 2020

I had a great experience with this dealership and Mark Blumenthal! He was very friendly and heard what I wanted and made the happen! They made it quick and easy!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Mark made this entire deql perfectly simple We came from...

4.8
by Dougtwedellou812 on Oct 25, 2020

Mark made this entire deql perfectly simple We came from Texas and decided to do business with thwae wonderful folks I recommend Mark to everyone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Friendly service. They made the process easy and...

4.8
by Cecilromine on Oct 24, 2020

Friendly service. They made the process easy and efficient. Jermaine was incredibly helpful. I had just totalled my vehicle and he made it possible to drive off with a used vehicle the next day.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Mark was a pleasure the entire experience was seen less...

5.0
by Tbtrking@aol.com on Oct 15, 2020

Mark was a pleasure the entire experience was seen less and very enjoyable Please use 518 auto sales and utilize this awesome dealership and awesome Salesman

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This was a great experience, quick and easy negotiation...

5.0
by Cjharris9 on Oct 14, 2020

This was a great experience, quick and easy negotiation and a fair trade in on my current vehicle. I would definitely recommend this to anyone who needs a reliable pre-owner vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Mark Blumenthal was a consummate professional in his...

5.0
by LMJ on Oct 05, 2020

Mark Blumenthal was a consummate professional in his entire approach toward us and this wonderful experience This purchase was a total dream come true in every way

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Stranded

2.0
by Mike on Oct 02, 2020

After several appts missed by the dealer they gave me a loaner to complete services on my vehicle. It died and stranded my daughter an I. Someone then drove by and got the car running enough to get it back to dealership but never spoke to us! Never asked us if we were ok, never apologized, never even asked what happened. Their biggest concern was getting the car back to the dealership. Cared less about our safety or inconvenience. That’s what you can expect. No doubt they’ll fix it enough and it will die after they’ve sold it to somebody.

Customer service 1.0 Buying process 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.