518 Auto Sales of Norfolk

4.6

Hours of Operation

Service
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–5:30pm
Sunday
12:00pm–5:00pm

Sales Team

Mark Blumenthal headshot

Mark Blumenthal

General Manager 4.2 (122 Reviews)
Dealer Experience 38 years
Dealership Experience 4 years
Michael Dalton headshot

Michael Dalton

Owner 3.4 (63 Reviews)
Leonard  Aube headshot

Leonard Aube

Sales Specialist 3.9 (56 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years

Cars on the lot

184 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of 518 Auto Sales of Norfolk are from Cars.com and DealerRater.com

537 reviews

Sooo happy love my ride 👌👌

5.0
by Mary Fedyshyn on Jan 01, 2022

They were awesome . Will always Remember this experience . We had a issue on the way down , no hotels available lol , coming from upstate NY . Well worth the trip and the no sleep ..😂 They treat you the way people should be treated , like you matter .. ❤️

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

No one got back to me on if it was even available. I...

1.0
by Antonettemonroe3 on Nov 15, 2021

No one got back to me on if it was even available. I Didnt go

Overall experience 1.0 Does not recommend this dealer.

Very Good Services! i highly recommend to everyone Very...

5.0
by Guls on Sep 12, 2021

Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone Very Good Services! i highly recommend to everyone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This is the worst place I have had to deal with dont know...

1.0
by Christinaclark51982 on Jul 23, 2021

This is the worst place I have had to deal with dont know what they are doing. Never called me back. Emailed with no return.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

My son just had his first car buying experience at 518....

1.2
by Chizjo1126 on May 29, 2021

My son just had his first car buying experience at 518. It was not good. Bought a 2008 Cadillac on 5/28/2021, the very next day the car wouldn't start. He's been waiting all day for a tow truck to pickup the car, which never happen, but was told by 518 they would pick it up. Now he has to wait until 518 opens up again to deal with the situation, which he'll get the run around because he's young. I will be calling them as soon as they open!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great Dealership! Very welcoming and professional. They...

4.8
by Bsmith on Mar 15, 2021

Great Dealership! Very welcoming and professional. They went the extra mile for me by giving me more for my car than what it was worth and helped me to find the best interest rate.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

So far, so good. Nick answered my call and we got the...

5.0
by MKBY on Feb 20, 2021

So far, so good. Nick answered my call and we got the ball rolling on the E350. Finalizing details now. Good trade in too. Happy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This dealership is a fraud , be careful of them

1.3
by Nnanna kalu on Feb 13, 2021

They advertise what’s not available ,trick u into paying that it will be delivered , worst when u from out of state , they will toy a dead car to you, it happen to me , they heartless , no human feeling in how the operate , they nice until you pay , they can’t even keep track of inventory

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Hello everyone, I'm a 25 year retired USMC veteran, and I...

1.0
by Big Vernon on Feb 02, 2021

Hello everyone, I'm a 25 year retired USMC veteran, and I feel 518 management doesn't value their customers after a sale is made! I've previously written a review stating how pleased I was with the exceptional service, well my opinion has changed. I would suggest anyone who thinking about purchasing a vehicle from there to take that vehicle to someone whom they trust prior to finalizing the sale and this is why. Three weeks after purchasing the vehicle the engine check light came on while my son was driving so he took it to have the code read at one of the automotive stores in VaBch. The code identified it was the battery so my son replaced the battery out of his pocket. The cost was a little over $200.00. I called the dealership and pretty much got the run around from the store manager Mr. G stating he would give me a call back but never did. Well it so happened the tags for the vehicle came in and I've received a call from the receptionist later that same evening. So I decided to go pick up the tags and registration myself the following day. When I arrived the sales representative who sold me the car recognized me and assisted me with getting the tags, and then I told him I needed to speak with Mr. G regarding having to replace the battery. After approximately 30 minutes later Mr. G approached me and asked me to step into an office. I then told him what we experienced with the vehicle and that the battery was replaced, and yes I brought the receipt with me. He begin to tell me how he had to buy his wife a battery after purchasing her a car and he wasn't aware of any problem with the vehicle and how we should've brought the car back to him first. He didn't want to reimburse the cost of the battery or take responsibility for a faulty/depleted battery. If he would have offered half of the cost I would have been satisfied but instead he decided to become very unprofessional. So, I hope that you tread very cautiously if you're looking to buying a vehicle from 518, especially if you're veteran, reservist/Guard, or active duty. Mr. B, USMC MGySgt Retired. For this I give them a rating of poor.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

My son needed a vehicle and we went to 518 Auto Sales and...

5.0
by Big Vernon on Jan 22, 2021

My son needed a vehicle and we went to 518 Auto Sales and we’re treated with exceptional customer service. My son decided on a vehicle after we test drove it and agreed to purchase. I was very pleased with their processing and customer service. If you’re looking for a quality used vehicle, check out 518 Auto Sales

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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